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Troubleshooting
Why won't my BlackJack™ II turn on?
The power might be off or the battery might not be charged.
See Charge the Battery on page 5 for more information.
Why does my BlackJack™ II not charge?
A connection might not be complete. Check that all cables
and plugs are fully inserted into ports and power outlets.
See Charge the Battery on page 5 for more information.
The battery might not be inserted properly. Turn off your
device and then remove and reinsert the battery. Verify that
the connectors on the battery align with the connectors on
your device.
If you connect your device to the computer to charge, verify
that the computer is turned on. If you connect it to the computer
using a USB hub, the hub must be self powered to provide
enough power to charge the device.
Why can I not send or receive email messages?
Your BlackJack™ II may not be connected to the wireless
network. See Connect Your Wireless aT&T Network on
page 7 for more information.
Your device may not be attached to a supported email address.
See Personal email Setup on page 20 for more information.
If you still cannot send and receive messages, reset your device
by removing and reinserting the battery.
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