Troubleshooting - Dell Ph45W17-Ba User Manual

Troubleshooting

Common symptoms
The following table contains information about common issues you might encounter and the
possible solutions.
Common symptoms
The power hub gets unusually hot
when placed inside the pocket/bag.
The power bank battery power gets
drained too fast.
The battery-status light does not
light up.
19 │ Troubleshooting
Possible solutions
• Unplug the power output cable immediately.
• Take the power hub out of your pocket/bag
immediately. Then let it cool down.
When connecting to a mobile device, close
applications you are not using or set the device to
airplane mode.
• Check if the power bank is out of battery power.
Charge the power bank.
• If the problem persists, contact Dell or your
dealer for technical assistance.