Lenovo 500e Chromebook User Manual page 48

• provide the Service Provider with all system keys or passwords
• provide the Service Provider with sufficient, free, and safe access to your facilities to perform service
• remove all data, including confidential information, proprietary information and personal information, from
the product or, if you are unable to remove any such information, modify the information to prevent its
access by other party or so that it is not personal data under applicable law. The Service Provider shall not
be responsible for the loss or disclosure of any data, including confidential information, proprietary
information, or personal information, on a product returned or accessed for warranty service
• remove all features, parts, options, alterations, and attachments not covered by the warranty
• If you are not the owner of a product or part, obtain authorization from the owner for the Service Provider
to provide warranty service
What Your Service Provider Will Do to Correct Problems
When you contact a Service Provider, you must follow the specified problem determination and resolution
procedures.
The Service Provider will attempt to diagnose and resolve your problem by telephone, e-mail or remote
assistance. The Service Provider may direct you to download and install designated software updates.
Some problems may be resolved with a replacement part that you install yourself called a "Customer
Replaceable Unit" or "CRU." If so, the Service Provider will ship the CRU to you for you to install.
If your problem cannot be resolved over the telephone, through the application of software updates or the
installation of a CRU, the Service Provider will arrange for service under the type of warranty service
designated for the product under "Part 3 - Warranty Service Information" below.
If the Service Provider determines that it is unable to repair your product, the Service Provider will replace it
with one that is at least functionally equivalent.
If the Service Provider determines that it is unable to either repair or replace your product, your sole remedy
under this Limited Warranty is to return the product to your place of purchase or to Lenovo for a refund of
your purchase price.
Replacement Products and Parts
When warranty service involves the replacement of a product or part, the replaced product or part becomes
Lenovo's property and the replacement product or part becomes your property. Only unaltered Lenovo
products and parts are eligible for replacement. The replacement product or part provided by Lenovo may
not be new, but it will be in good working order and at least functionally equivalent to the original product or
part. The replacement product or part shall be warranted for the balance of the period remaining on the
original product.
Use of Personal Contact Information
If you obtain service under this warranty, you authorize Lenovo to store, use and process information about
your warranty service and your contact information, including name, phone numbers, address, and e-mail
address. Lenovo may use this information to perform service under this warranty. We may contact you to
inquire about your satisfaction with our warranty service or to notify you about any product recalls or safety
issues. In accomplishing these purposes, you authorize Lenovo to transfer your information to any country
where we do business and to provide it to entities on our behalf. We may also disclose it where required by
law. Lenovo's privacy policy is available at
What This Warranty Does not Cover
This warranty does not cover the following:
• uninterrupted or error-free operation of a product
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User Guide
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