Using Smart Diagnosis - LG GR-D31FBGHL Owner's Manual

32 SMART FUNCTiONS

Using Smart Diagnosis™

Smart Diagnosis™ Through the
Customer Information Center
Use this function if you need an accurate
diagnosis by an LG Electronics customer
information center when the appliance
malfunctions or fails. Use this function only to
contact the service representative, not during
normal operation.
1
Press the Lock button to activate the lock
function.
• If the lock function has been activated
already, press the Lock button to deactivate
the lock function, and then press the Lock
button again to activate the lock function.
• Please note that the Smart Diagnosis
function will not operate until five minutes
has passed since the lock function was
activated.
2
Open the fridge door and then hold the phone
on the upper right speaker hole.
• Position the phone so that its microphone
is aligned with the speaker hole.
3
Press and hold the Freezer button for three
seconds or longer while continuing to hold
your phone to the speaker.
4
After the data transfer is complete, the
service agent will explain the result of the
Smart Diagnosis™.
NOTE
• Position the phone so that its
microphone is aligned with the speaker
hole.
• The Smart Diagnosis™ sound is
generated after around three seconds.
• Do not take the phone off the speaker
hole while the data is transmitted.
• Hold the phone to the upper right
speaker hole and wait while the data is
transmitted.
• The data transfer sound may be harsh to
the ear while the Smart Diagnosis™ data
is being transmitted, but do not take the
phone off the speaker hole for accurate
diagnosis until the data transfer sound
has stopped.
• When the data transfer is complete,
the transfer completion message is
displayed and the control panel is
automatically turned off and then on
again after a few seconds. After the
customer information centre explains
the diagnosis result.
• The Smart Diagnosis™ function depends
on the local call quality.
• The communication performance will
improve and you can transmit a better
signal if you use a land line home phone.
• If the Smart Diagnosis™ data transfer
is poor due to poor call quality, you may
not receive the best Smart Diagnosis™
service.