Picture or sound noise when viewing a TV
Make sure that the antenna is connected using a
75-ohm coaxial cable (not supplied).
Keep the antenna cable away from other
To avoid TV interference, make sure to use an
undamaged antenna cable.
Tiny black points and/or bright points appear
on the screen
The picture of a display unit is composed of
pixels. Tiny black points and/or bright points
(pixels) on the screen do not indicate a
Picture contours are distorted
Change the current setting of [CineMotion] to
other settings (page 25).
No color on programs
Select [Reset] (page 24).
No picture from the connected equipment
appears on the screen
Turn the connected equipment on.
Check the cable connection.
Press INPUT to display the connected equipment
list, then select the desired input.
Correctly insert the memory card or other storage
device in the digital still camera.
Use a digital still camera memory card or other
storage device that has been formatted according
to the instruction manual supplied with the digital
Operations are not guaranteed for all USB
devices. Also, operations differ depending on the
features of the USB device and the video being
Cannot select the connected equipment on
the menu or cannot switch the input
Check the cable connection.
No sound, but good picture
Press VOL +/- or MUTING.
Check if [Speakers] in [AV Setup] is set to [TV
Speakers] (page 30).
Check if the headphone plug is connected to the
No sound or noisy sound
Check if the TV system setting is appropriate
The desired channel cannot be selected
Switch between [Cable] and [Antenna] to select
the desired digital/analog channel.
Some channels are blank
The channel is for scrambled/subscription service
only. Subscribe to a pay TV service.
Channel is used only for data (no picture or
Contact the broadcaster for transmission details.
What kind of devices can be connected to use
the Screen mirroring function?
Sony Screen mirroring compatible devices
(Xperia) can be connected.
Video or sound sometimes cuts out
Devices emitting radio waves, such as other
wireless LAN devices or microwave ovens, may
interfere with the Screen mirroring function using
wireless LAN. Keep the TV or Sony Screen
mirroring compatible devices (Xperia) away from
such devices, or turn them off if possible.
Communication speed may change according to
the distance or obstacles between devices, device
configuration, radio wave condition, line
congestion or what device you use.
Communication may cut out due to the radio
Some pay contents cannot be played
The source device needs to be compatible with
HDCP (High-bandwidth Digital Content
Protection) 2.0/2.1 system. Some pay contents
may not be displayed via a non-compatible
Apps are inaccessible
Check that the LAN cable or AC power cord of the
router/modem* has been connected properly.
* Your router/modem must be set in advance to
connect to the Internet. Contact your Internet
service provider for router/modem settings.
Try using apps later. The app content provider's
server may be out of service.
Sometimes video streaming quality is poor
when using the wireless LAN
The wireless network connection quality varies
depending on the distance or obstacles (e.g. wall)
between the TV and the wireless router (access
point), environment interference, and quality of
the wireless router (access point).