Sony NW-ZX2 Manual page 158

[140] Troubleshooting
You cannot install software to your computer.
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Change the setting to [SD card] as the storage to use.
Make sure that no data is being transferred by checking your Walkman screen.
Disconnect the USB cable from your computer, and then connect it again.
Back up all of the data on the microSD card (not supplied) to your computer, and
then initialize (format) the microSD card with your Walkman.
Q&A
Media Go can be also obtained by downloading it via the Internet. If you cannot
find the "MediaGo_WM(.exe)" file or the installation does not start even though you
double-clicked the file, download Media Go from the following website and install it
by following the on-screen instructions. http://mediago.sony.com/enu/
If other software is running, it may interfere with the installation. Be sure to quit all
other software before installing this software. Particularly, be sure to disconnect
from the Internet and quit security software as it can put a heavy load on the
computer.
There may not be enough free space on the hard drive. Check the amount of free
hard drive space required to install the software, and then delete any unnecessary
files.
With a Windows computer, you may not be able to install the software if your
account does not have administrator privileges or if you have not logged in as a
computer administrator. Log in using an account with administrator privileges or as
the computer's administrator. Furthermore, if two-byte characters are used in the
user name, create a new account using only one-byte characters in the user
Connection to a Computer