Panasonic KX-TDA30 Installation Manual page 418

8.1 Troubleshooting — KX-TDA30
Error Code Error Message
320 IP-GW H.323
Dummy Call Test
Error
321 IP-GW
Gatekeeper Error
322 IP-GW
Gatekeeper
Registration Error
323 IP-GW SDRAM
Failure
324 IP-GW DPRAM
Failure
325 IP-GW LAN Chip
Failure
326 IP-GW Stop
370 IP-GW Rebooted
by Maintenance
Console
371 IP-GW Rebooted •
391 Data Link
established
392 Clock master card
selected
393 LAN Carrier
detected
418 Installation Manual
PROBABLE CAUSE
• Detection of IP-GW
H.323 Dummy Call
Test error
• Detection of
Gatekeeper access
error
• Gatekeeper
Registration is failed
• Detection of IP-GW
SDRAM error
• Detection of IP-GW
DPRAM error
• Detection of IP-GW
LAN Tip failure
• IP-GW is stopped from
a remote maintenance
PC
• IP-GW is rebooted
from a remote
maintenance PC
Optional service card
malfunction: IP-GW
• Connection with PC
Phone/PC Console or
Voice Processing
System (DPT
Integration)
established or restored
• Clock master card has
been changed to the
one indicated by the
sub code
• IP-GW card connected
to the LAN
SOLUTION
• Replace the corresponding optional
service card
• Collect the log data of IP-GW (refer to
the documentation for the IP-GW card)
• Check the IP address setting of
Gatekeeper
• Check whether the Gatekeeper is
connected to the network and work
properly
• Check the route to the Gatekeeper
• Check the Gatekeeper setting
• Replace the corresponding optional
service card
• Replace the corresponding optional
service card
• Replace the corresponding optional
service card
• Collect the log data of IP-GW (refer to
the documentation for the IP-GW card)
• This information is logged when IP-GW
is stopped from a remote maintenance
PC
• This information is logged when IP-GW
is rebooted from a remote
maintenance PC
• Check whether the software version of
the IP-GW card is correct
• This information is logged when
connection with PC Phone/PC
Console or Voice Processing System
(DPT Integration) is established, and
does not indicate an error condition
that needs to be solved.
However, if this is logged frequently
(with "305 Data Link failure"), check the
connection as it may not be done
properly.
• Check if the proper card is selected as
the new clock master card
• This information is logged when
synchronisation of LAN is established