Table of Contents
Advertisement
Feature Problem
Access Code (Continued)
Installer cannot remember install code.
Arming/Disarming
System protests and will not arm immediately.
Bypassing
Sensor to bypass is not listed.
Wireless Sensor/Touchpad Battery
System indicates Sensor/Touchpad low battery.
Central Station Reporting
Central station is not receiving reports.
Hardwire Zone
System doesn't go into alarm when zone is tripped.
System indicates trouble and open.
Appendix A: Troubleshooting
1.
Check your records to see if you have the customer's access code(s) on file.
2.
Verify the access code(s) using the Downloader.
3.
Use Apartment Manager code to enter user program mode and view the primary and user
codes.
4.
Clear memory and reprogram the panel locally.
1.
Check your records to see if you have the install code on file.
2.
Verify the install code using the Downloader.
3.
Use the Dealer Code to enter program mode and view the installer code.
1.
Press STATUS for an indication of the problem.
2.
Make sure all monitored perimeter doors and windows are closed.
3.
Make sure all perimeter and interior sensors are closed.
1.
Attempting to bypass a 24-hour sensor (a sensor that is active in all levels) that cannot be
bypassed.
2.
Sensor is not active in the current arming level.
3.
Sensor is not learned in.
To avoid a false alarm, initiate a sensor test and then replace the indicated device battery. After
replacing the battery, perform another sensor test to test the sensor/touchpad.
Note
If the sensor/touchpad is not tested after battery replacement, the system continues to show a low battery
condition, since that was the last signal it received from the device. Testing the sensor/touchpad with new
batteries allows the panel to receive a signal with good battery information.
1.
Check that the premises phone line is working.
2.
Perform a phone test.
3.
Check for correct phone line wiring between the DTIM and RJ-31X Jack (see DTIM Installation
Instructions).
4.
Verify that central station phone number is programmed into the panel. If necessary, reprogram
the phone number and retest.
5.
Verify that the correct phone format (SIA or CID) is being used.
6.
Perform a sensor test to test panel and DTIM communication.
1.
Sensor is not active in current arming level. Verify sensor group and retest.
2.
Zone is not learned into panel memory. Enter installer program mode. Go to Devices, then Add
and learn zone into memory.
3.
Verify wiring.
Action/Solution
29
Hide quick links:
Advertisement
Table of Contents
