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Upload Issues; File Issues - HP Pocket Playlist User Manual

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I updated the firmware and now can't connect to HP Pocket Playlist.
Cause
A firmware update automatically reboots the HP Pocket
Playlist device, which may cause the computer to switch its
wireless network connection to a different SSID (device).

Upload issues

I cannot upload using the web user interface.
Cause
The web user interface upload function requires Adobe flash
player.

File issues

I'm using a web browser to manage my files and cannot transfer some files.
Cause
The maximum file size you can upload using the web
interface is 2 GB.
The DMA does not display the files that it found.
Cause
Connection issues.
Some of files (e.g., files newly copied to the device) are not found by the DMA.
Cause
Database issues.
24
Chapter 6 Troubleshooting
Solution
After the firmware update, reestablish the connection with
HP Pocket Playlist.
Solution
Install the basic Adobe flash player to the computer.
Solution
HP recommends using a direct USB connection when
managing files. You can also use MediaConverter7 to reduce
file size.
Solution
1.
Check that the DMA is connected to the HP Pocket
Playlist's wireless SSID or ensure that the HP Pocket
Playlist is configured to use hotspot mode, and that the
selected network is the same network that the DMA is
connected to.
2.
Restart the DMA or restart the mobile device and app.
3.
Restart the HP Pocket Playlist device.
Solution
1.
Restart the DMA.
2.
Restart the HP Pocket Playlist device.
3.
Place the connection switch to
Playlist device.
4.
From a Wi-Fi enabled computer, open Control Center.
on the HP Pocket

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