Troubleshooting; Connection Issues - HP Pocket Playlist User Manual

6

Troubleshooting

This chapter provides troubleshooting information.

Connection issues

When I connect to the HP Pocket Playlist device with my mobile device I lose Internet access.
Cause
You have to configure the HP Pocket Playlist device for
hotspot mode for it to connect to your home network so it can
access the internet.
I don't see my HP Pocket Playlist device on the app on my mobile device.
Cause
The app started before the device was ready.
My mobile device failed to connect to HP Pocket Playlist.
Cause
Connection settings.
When reestablishing a wireless connection to HP Pocket Playlist, the Connect to a Network dialog box opens indicating the
router has not been set up.
Cause
If you manually disconnect the wireless connection to HP
Pocket Playlist, when you attempt to reconnect it, Windows
treats it as a first time connection.
20 Chapter 6 Troubleshooting
Solution
Turn on hotspot mode and input your home network name
and security information. Note that the HP Pocket Playlist
device must be in range of your home network for internet
access. For more information about hotspot mode, see
Hotspot mode on page 18.
Solution
From the app, tap the refresh icon
Solution
Make sure HP Pocket Playlist is ready and set to Wi-Fi
mode, and make sure the Wi-Fi settings of the mobile device
are set to connect to HP Pocket Playlist.
Solution
To establish a connection, you can click the Connect to the
network without setting it up link to connect to the HP Pocket
Playlist device. You do not need to click OK to set up the
connection.
Select connect automatically to prevent Windows from
prompting about a new network connection.
.