Answering A Call; Ending A Call; Using Hold And Resume - Cisco 7960 Reference Manual

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ANSWERING A CALL

To answer a call, go-off hook by picking up the handset. Or see the table below for more options.
IF YOU WANT TO...
Answer with a headset
Answer with the speakerphone
Switch from a connected call to answer
a ringing call
Answer a call using call waiting
Automatically connect an incoming call
after a ring or two
Retrieve, or allow someone else to
retrieve, a held call on another phone
(such as a phone in a conference room)
Use your phone to answer a call that is
ringing on another phone
Answer a priority call
Send an incoming call directly to the
voice messaging system

ENDING A CALL

IF YOU WANT TO...
Hang up while using the handset
Hang up while using the headset
Hang up while using the speakerphone
Hang up one call but preserve another
call on the same line

USING HOLD AND RESUME

IF YOU WANT TO...
Want to put a call on hold
Want to remove a call from hold on the
current line
Want to remove a call from hold on a
different line
TIP
Engaging the Hold feature typically generates music or a beeping tone. For this reason, avoid putting a conference call on hold.
SNET: CISCO 7940/7960 REFERENCE GUIDE
THEN...
Press
, if unlit. Or, if
is already lit, press
Press
,
Answer,
or
(the line button for the incoming call).
Press
Answer
or
(the line button for the incoming call). Doing so answers the new call and automatically places the first call on hold.
Ask your system administrator to set up the Call Waiting feature for your phone. When this feature is enabled, you will hear a call waiting tone
and see caller ID information if a new call comes in while you are on another call. To answer the call, press
Ask your system administrator to set up the AutoAnswer feature.
Use Call Park.
Use Call Pickup.
Hang up the current call and press Answer.
Press
iDivert.
The call is automatically transferred to your voice message greeting.
THEN...
Return the handset to its cradle or press EndCall.
Press
. If you want to keep headset mode activated (keep the button lit after hanging up), press EndCall.
Press
or EndCall.
Press EndCall. If necessary, remove the call from hold first.
THEN...
Make sure the call you want to put on hold is highlighted and press Hold.
Scroll to the specific call (if necessary) and press Resume.
Press
for the line that has the held call. (The line displays the call-on-hold icon
will resume automatically. If there are multiple calls holding on the line, scroll to the specific call (if necessary) and press Resume.
Answer
or
(the line button for the incoming call).
REFERENCE
Answer.
.) If there is a single call holding on this line, the call
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