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Ricoh Aficio IS 2325 Operating & Troubleshooting Instructions

Ricoh printer/fax/scanner/copier operating instructions
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Download this manual See also: Network Manual
Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the
Safety Information in "About This Machine" before using the machine.
When the Machine Does Not Operate As Wanted
1
2
Troubleshooting When Using the Copy Function
Troubleshooting When Using the Facsimile Function
3
Troubleshooting When Using the Printer Function
4
Troubleshooting When Using the Scanner Function
5
Troubleshooting When Using the DDST Unit
6
Adding Paper, Toner and Staples
7
Clearing Misfeeds
8
9
Remarks

Operating Instructions

Troubleshooting

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Summary of Contents for Ricoh Aficio IS 2325

  • Page 1: Operating Instructions

    Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the Safety Information in "About This Machine" before using the machine. When the Machine Does Not Operate As Wanted Troubleshooting When Using the Copy Function Troubleshooting When Using the Facsimile Function Troubleshooting When Using the Printer Function...
  • Page 2 Introduction This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference. Important Contents of this manual are subject to change without prior notice.

  • Page 3: Manuals For This Machine

    Manuals for This Machine Refer to the manuals that are relevant to what you want to do with the machine. Manuals for machines with copier function only or with the DDST Unit are dif- ferent. See “Manuals for Machines with Copier Function Only or with the DDST Unit”.
  • Page 4 ❖ Printer Reference Explains Printer functions and operations. ❖ Scanner Reference Explains Scanner functions and operations. ❖ Network Guide Explains how to configure and operate the machine in a network environ- ment, and use the software provided. This manual covers all models, and includes descriptions of functions and settings that might not be available on this machine.
  • Page 5 Manuals for Machines with Copier Function Only or with the DDST Unit This section describes the manuals for machines with copier function only or with the DDST Unit. ❖ About This Machine Be sure to read the Safety Information in this manual before using the machine. This manual provides an introduction to the functions of the machine.

  • Page 6: Table Of Contents

    TABLE OF CONTENTS Manuals for This Machine ...i Manuals for Machines with Copier Function Only or with the DDST Unit ... iii How to Read This Manual ...1 Symbols ...1 Names of Major Options ...1 1. When the Machine Does Not Operate As Wanted Indicators...3 Panel Tone...4 When the Function Status Indicator Lights Up in Red...5...
  • Page 7 5. Troubleshooting When Using the Scanner Function When Scanning Is Not Done As Expected ...57 When You Cannot Send Scanned Files ...58 When You Cannot Browse the Network to Send a Scanned File ...58 When the TWAIN Driver Cannot Be Started ...58 The Network Delivery Function Cannot Be Used...58 Operations Are Not Possible When Messages Appear ...59 When a Message Is Displayed ...60...
  • Page 8 9. Remarks Where to Put Your Machine ... 109 Machine Environment ...109 Moving...110 Power Connection...111 Access to the Machine ...112 When Not Used for a Long Time...112 Maintaining Your Machine ... 113 Cleaning the Exposure Glass...113 Cleaning the Exposure Glass Cover ...114 Cleaning the ARDF ...114 INDEX...

  • Page 9: How To Read This Manual

    How to Read This Manual Symbols This manual uses the following symbols: Indicates important safety notes. Ignoring these notes could result in serious injury or death. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine. Indicates important safety notes.

  • Page 11: When The Machine Does Not Operate As Wanted

    1. When the Machine Does Not Operate As Wanted This section describes basic troubleshooting procedures that are applicable to all functions of this machine. Indicators This section explains the indicators that light up when the machine requires the user to remove misfed paper, to add paper, or to perform other procedures. h: Error indicator B: Load Paper indicator D: Add Toner indicator...

  • Page 12: Panel Tone

    When the Machine Does Not Operate As Wanted Panel Tone The following table explains the various beep patterns that the machine produces to alert users about machine conditions. Beep pattern Two long beeps. Single short beep. Five short beeps repeated five times.

  • Page 13: When The Function Status Indicator Lights Up In Red

    When the Function Status Indicator Lights Up in Red If a function key is lit in red, press the key to switch to the screen for the corre- sponding function, and then follow the message that appears. Problem Documents and reports There is no copy paper left.

  • Page 14: When You Have Problems Operating The Machine

    When the Machine Does Not Operate As Wanted When You Have Problems Operating the Machine The following chart gives explanations of common problems and messages. If other messages appear, follow the instructions displayed. Problem “ ” Please wait... appears. “ Please wait...
  • Page 15 Problem Original images are You may have loaded the paper printed on the reverse incorrectly. side of the paper. Misfeeds occur frequently. The tray's side fences may not be locked. Misfeeds occur frequently. The tray's end fence may not be set properly.

  • Page 16: This Machine

    When the Machine Does Not Operate As Wanted Problem “ Privileges are required to use this function. ” appears. “ Authentica- tion failed. ” ap- pears. “ Authentica- ” ap- tion failed. pears. Note ❒ If you cannot make copies as you want because of paper type, paper size, or paper capacity problems, use recommended paper.

  • Page 17: When A Job Is Not Performed

    When a Job Is Not Performed If you cannot execute a function, it may be that the machine is being held up by another function. If you cannot execute a function, terminate any other functions currently active, and then try executing the function again. In some cases, you can carry out an- other job (copier, facsimile, printer, or scanner) without canceling the current job being performed.
  • Page 18 When the Machine Does Not Operate As Wanted Mode after you select Copy Mode before you select Receive Data Printing Stapling Using the control panel Scanning Scanning ... means that these functions can be used together..means that you can interrupt the current job with the function keys to proceed to a subsequent job.

  • Page 19: Troubleshooting When Using The Copy Function

    2. Troubleshooting When Using the Copy Function This chapter describes likely causes of and possible solutions for copier function problems. When a Message Is Displayed The following chart contains explanations for common messages. If other mes- sages appear, follow the instructions as they are displayed. Important ❒...
  • Page 20 Troubleshooting When Using the Copy Function Message Image not fully cop- ied. Rotate Sort is una- vailable with this paper size. Cannot dup. copy this size. Cannot dup. with this tray. Max. number of sets is nn. (A figure is placed at n.) Cannot Staple Thick Paper.
  • Page 21 When a Message Is Displayed Reference p.6 “When You Have Problems Operating the Machine”...

  • Page 22: When You Cannot Make Clear Copies

    Troubleshooting When Using the Copy Function When You Cannot Make Clear Copies This section describes likely causes of and possible solutions for unclear copies. Problem Copies appear dirty. Copies contain blots or are patchy. Copies contain blots or are patchy. Copies contain blots or are patchy.
  • Page 23 Problem A shadow appears on copies if Image density is too dark. you use pasted originals. The same copy area is dirty The exposure glass or ARDF is whenever making copies. dirty. Copies are too light. Image density is too light. Copies are too light.
  • Page 24 Troubleshooting When Using the Copy Function Problem Black spots appear on the copy of a photographic print. Causes Because of high humidity, the Place the print on the expo- photographic print has stuck sure glass in either of the fol- to the exposure glass.

  • Page 25: When You Cannot Make Copies As Wanted

    When You Cannot Make Copies As Wanted This section describes causes and remedies when copy results are not as expected. ❖ Basic Problem Misfeeds occur frequently. Misfeeds occur frequently. Misfeeds occur frequently. Misfeeds occur frequently. Misfeeds occur frequently. Copy paper becomes creased. The paper is damp. Copy paper becomes creased.
  • Page 26 Troubleshooting When Using the Copy Function Problem Copies are not stapled. Copies are not stapled. Staples are wrongly positioned. Originals are not set correctly. Check the correct position to Print is slanted. Print is slanted. Print is slanted. ❖ Edit Problem When using the Duplex Mar- gin function, parts of the orig-...

  • Page 27: When Memory Is Full

    ❖ Duplex Problem Cannot print in duplex mode. You may have loaded paper Cannot print in duplex mode. You have loaded paper ex- Cannot print in duplex mode. You have selected a Tray 2 that Copies are not in duplex order. You placed the originals in the When using Duplex, copy is made Top to Bottom even though [Top to Top] is selected.
  • Page 28 Troubleshooting When Using the Copy Function...

  • Page 29: Troubleshooting When Using The Facsimile Function

    3. Troubleshooting When Using the Facsimile Function This chapter describes likely causes of and possible solutions for facsimile func- tion problems. Adjusting the Volume The following describes how to adjust the volume. You can change the volume of the following sounds that the machine makes. ❖...
  • Page 30 Troubleshooting When Using the Facsimile Function Select [General Settings/Adjust] using {U} or {T}, and then press the {OK} key. Select [Adjust Sound Volume] using {U} or {T}, and then press the {OK} key. Select the item you want to adjust using {U} or {T}, and then press the {OK} key.
  • Page 31 Note ❒ You can also adjust the On Hook volume when you press the {On Hook Di- al} key. See “On Hook Dial”, Facsimile Reference. ❒ If the Extended Security function prevents you from changing this setting, contact the administrator. ❒...

  • Page 32: When A Message Is Displayed

    Troubleshooting When Using the Facsimile Function When a Message Is Displayed This section describes the machine's main messages. If other messages appear, follow their instructions. Message Error occurred, and trans. was cancelled. Put original back, check it and press Start key.
  • Page 33 Message The use of this function is restrict- You do not have ed to authentified users only. privileges to use this func- tion. The entered login user name or Authentication password is incorrect. failed. Authentication is not possible Authentication from this machine. failed.
  • Page 34 Troubleshooting When Using the Facsimile Function Message Check whether there are any network prob- lems. 13-10 Check whether there are any network prob- lems. 13-11 Check whether there are any network prob- lems. 13-17 Check whether there are any network prob- lems.
  • Page 35 Message Cannot find the DNS server, SMTP Check whether server or folder for forwarding. there are any network prob- lems. 14-01 When a Message Is Displayed Cause • Check that the DNS server IPv4 address is correctly pro- grammed using Web Image Monitor.
  • Page 36 Troubleshooting When Using the Facsimile Function Message Check whether there are any network prob- lems. 14-09 Check whether there are any network prob- lems. 14-33 Check whether there are any network prob- lems. 15-01 Cause E-mail transmission was refused by SMTP authentication, POP be- fore SMTP authentication or login authentication of the computer in which the folder for forwarding is...
  • Page 37 Message Cannot log on to the Check whether POP3/IMAP4 server. there are any network prob- lems. 15-02 No machine e-mail address is Check whether programmed. there are any network prob- lems. 15-03 Cannot find the DNS server or Check whether POP3/IMAP4 server.
  • Page 38 Troubleshooting When Using the Facsimile Function Message Check whether there are any network prob- lems. 15-12 Note ❒ If “ Check whether there are any network problems. chine is not correctly connected to the network or the settings of the machine are not correct.

  • Page 39: When You Cannot Send Or Receive Fax Messages As Wanted

    When You Cannot Send or Receive Fax Messages As Wanted This section describes likely causes of and possible solutions for transmission and reception-related problems. ❖ Transmission/Reception Problem Both transmission and The modular cable may be dis- reception are impossible. connected. Both transmission and The terminal adaptor setting is in- reception are impossible.
  • Page 40 Troubleshooting When Using the Facsimile Function Problem Cannot cancel a Memo- ry Transmission. Cannot cancel an Im- mediate Transmission. Cannot cancel Internet Fax transmission. Although a group spec- ification was set for the following, reception was not possible. Forwarding, Forward- ing of Special Sender, E-mail TX Result, rout- ing e-mail received via...
  • Page 41 ❖ Printing Problem Print is slanted. The tray's side fences may not be locked. Print is slanted. The paper is fed in at a slant. Print is slanted. The machine's cover is open. Misfeeds occur frequently. The number of sheets loaded ex- ceeds the capacity of the machine.
  • Page 42 Troubleshooting When Using the Facsimile Function Problem The image is too dark or too light. The image is too dark or too light. Background of received images appears dirty. Images from the back of the page appear. Printed or sent images are spotty.

  • Page 43: When Memory Is Full

    ❖ Others Problem All fax documents All fax documents are lost from stored in memory have memory if the machine remains been lost. Those docu- unpowered for approximately ments include ones twelve hours or longer. stored through Memory Transmission/Recep- tion, Memory Lock, and Substitute Reception.

  • Page 44: When An Error Report Is Printed

    Troubleshooting When Using the Facsimile Function When an Error Report Is Printed An Error Report is printed if a document cannot be successfully sent or received. Possible causes include a problem with the machine or noise on the telephone line. If an error occurs during transmission, resend the original. If an error occurs during reception, ask the sender to resend the document.

  • Page 45: Turning Off The Main Power / In The Event Of Power Failure

    Turning Off the Main Power / In the Event of Power Failure This section describes the machine status when the power is turned off or if the power fails. R CAUTION: • When you disconnect the power plug from the wall outlet, always pull the plug (not the cable).

  • Page 46: When An Error Occurs Using Internet Fax

    Troubleshooting When Using the Facsimile Function When an Error Occurs Using Internet Fax This section describes reports that the machine sends if an Internet Fax error occurs. Error Mail Notification The machine sends the Error Mail Notification to the sender when it is unable to successfully receive a particular e-mail message.

  • Page 47: Troubleshooting When Using The Printer Function

    4. Troubleshooting When Using the Printer Function This chapter describes likely causes of and possible solutions for printer function problems. When using the DDST Unit, see “Troubleshooting When Using the DDST Unit”. When a Message Is Displayed during Installation of the Printer Driver This section describes what to do if a message appears when installing the print- er driver.

  • Page 48: Windows Xp Professional Or Windows Server 2003

    Troubleshooting When Using the Printer Function Windows XP Professional or Windows Server 2003 This section describes the procedure under Windows XP Professional or Windows Server 2003. On the [Start] menu, click [Printers and Faxes]. Click [Add a printer]. Follow the instructions in Add Printer Wizard. If the printer driver is on a CD-ROM, the location of the driver is \DRIV- ERS\(RPCS, PCL6, or PCL5E)\XP_VISTA\(language)\DISK1.

  • Page 49: Windows Vista

    Windows Vista This section describes the procedure under Windows Vista. On the [Start] menu, click [Control Panel]. Click [Hardware and Sound]. Click [Printers]. Click [Add a printer]. Follow the instructions in Add Printer Wizard. If the printer driver is on a CD-ROM, the location of the driver is \DRIV- ERS\(RPCS, PCL6, or PCL5E)\XP_VISTA\(language)\DISK1.

  • Page 50: When A Message Is Displayed

    Troubleshooting When Using the Printer Function When a Message Is Displayed This section describes the principal messages that appear on the display panel. If a message not described here appears, act according to the message. Note ❒ Before turning the main power off, see “Turning On the Power”, About This Machine.

  • Page 51: Alert Messages

    Alert Messages This section describes the machine alert messages. Message An error may have occurred in Problem:Wire- the IEEE 802.11b card. less card An error may have occurred in Problem:Wire- the IEEE 802.11b board. less board The selected paper tray does not Reset Paper Tray exist or is not set correctly.
  • Page 52 Troubleshooting When Using the Printer Function Message Problem with unit. Finisher [JobReset] Authentication failed. Parallel I/F Er- Printer Font Er- ror. Memory Overflow Cause There is a problem with the finisher. Turn the power off, and then on. • The login user name or pass- word entered is incorrect.

  • Page 53: Printing The Error Log

    Printing the Error Log If files could not be printed due to printing errors, print the error log to identify the problem. Press the {User Tools/Counter} key. Select [Printer Features] using {U} or {T}, and then press the {OK} key. Select [List/Test Print] using {U} or {T}, and then press the {OK} key.

  • Page 54: When You Cannot Print

    Troubleshooting When Using the Printer Function When You Cannot Print Use the following procedures if printing does not start even after performing [Print]. Problem Printing does not start. The power is off. Printing does not start. The machine is set to “Offline”. Printing does not start.
  • Page 55 Problem Printing does not start. If the machine is operating in an extended wireless LAN, the re- ceiver's MAC address may be preventing communication with the access point. Printing does not start. The extended wireless LAN has not started. Printing does not start. Advanced encryption has been set using the Extended Security function.
  • Page 56 Troubleshooting When Using the Printer Function ❖ When the machine is connected to the computer using the interface cable The following shows how to check the print port when the Data In indicator does not light up or blink. Check if the print port setting is correct. When it is connected using a parallel interface, connect it to LPT1 or LPT2.

  • Page 57: Other Printing Problems

    Other Printing Problems This section describes likely causes of and possible solutions for problems that can occur when printing from a computer. ❖ When you cannot print clearly Problem Cause The print on the The paper is entire page is damp.
  • Page 58 Troubleshooting When Using the Printer Function Problem The image is too The paper is dark or too light. loaded reverse side up. Image is dirty. Use of non-rec- ommended ton- er can result in loss of print quality and oth- er problems.
  • Page 59 Problem Cause Some types of The correct data, such as printer driver graphics data or settings are not data from cer- made. tain applica- tions, do not print. Some characters The correct are not printed printer driver or appear settings are not strange.
  • Page 60 Troubleshooting When Using the Printer Function Problem The printed im- With certain age is different functions, such from the image as enlargement on the computer and reduction, display. image layout might be differ- ent to that on the computer display. The printed im- You might have age is different...
  • Page 61 Problem Cause Photo images Some applica- are coarse. tions print at lower resolution. Solid lines are Dither patterns printed as bro- do not match. ken lines. When using Windows 95/ 98/ Me/ 2000/ XP/ Vista or Windows Serv- er 2003, Auto Reduce/En- large print does not come out as...
  • Page 62 Troubleshooting When Using the Printer Function ❖ When paper is not fed properly Problem Paper is not fed When you are us- from the select- ing a Windows ed tray. operating sys- tem, printer driv- er settings override those settings using the display panel.
  • Page 63 Problem Cause There is considera- Processing time ble delay between depends on data the print start in- volume. High struction and actu- volume data, al printing. such as graphics- heavy docu- ments, takes longer to process. ❖ Other printing problems Problem Cause The print job is...
  • Page 64 Troubleshooting When Using the Printer Function Problem Duplex printing is Duplex print- malfunctioning. ing cannot be done with a tray for which [Off] has been speci- fied as Paper Type on the Sys- tem Settings menu. Printing by • The number Bluetooth is slow.

  • Page 65: Troubleshooting When Using The Scanner Function

    5. Troubleshooting When Using the Scanner Function This chapter describes likely causes of and possible solutions for scanner func- tion problems. When using the DDST Unit, see “Troubleshooting When Using the DDST Unit”. When Scanning Is Not Done As Expected This section describes causes and remedies when scan results are not as expected.

  • Page 66: When You Cannot Send Scanned Files

    Troubleshooting When Using the Scanner Function When You Cannot Send Scanned Files The following sections describe likely causes of and solutions for network deliv- ery and e-mail sending-related problems. When You Cannot Browse the Network to Send a Scanned File This section describes likely causes of and possible solutions for the browser net- work failing to operate when files are sent.

  • Page 67: Operations Are Not Possible When Messages Appear

    Operations Are Not Possible When Messages Appear This section describes likely causes of and possible solutions for messages that appear when the machine fails to operate. Message The destination list is being up- Updating desti- dated from the network using nation list.

  • Page 68: When A Message Is Displayed

    Troubleshooting When Using the Scanner Function When a Message Is Displayed This section describes likely causes of and possible solutions for error messages that may appear on the machine's display panel and the Client Computer. When a Message Is Displayed on the Display Panel This section describes causes and remedies if an error message appears on the display of the control panel.
  • Page 69 Message You have loaded paper of a size Cannot detect not shown in Paper Size Settings original size with User Tools. Select scan size. Search results have exceeded the Exceeded max. maximum displayable number. number of search results which can be dis- played.
  • Page 70 Troubleshooting When Using the Scanner Function Message Dest. authenti- cation failed. Check settings and check Scanned File Status. Sender's name is not selected. Specify send- er's name. Cannot enter manually more than nnn desti- nations. (A figure is placed at n.) Cannot specify more than nnn destinations.
  • Page 71 Message The correct protection code was Entered protec- not entered. tion code for dest. is incor- rect. Please re- enter. The maximum enterable number Exceeded max. of alphanumeric characters has number of alpha- been exceeded. numeric charac- ters. The entered login user name or Authentication password is incorrect.
  • Page 72 Troubleshooting When Using the Scanner Function Message Sending has failed. Press Job Information key to check the status. Out of paper. Set paper on the tray. Exceeded max. page capacity. Do you want to send the scanned data? Reference p.6 “When You Have Problems Operating the Machine” Cause Sending has failed.

  • Page 73: When A Message Is Displayed On The Client Computer

    When a Message Is Displayed on the Client Computer This section describes likely causes of and possible solutions for the main error messages displayed on the client computer when using the TWAIN driver. Important ❒ If an error message that is not included in this section appears, turn off the main power switch of the machine, and then turn it on again.
  • Page 74 Troubleshooting When Using the Scanner Function Message Scanner is not available. Check the scan- ner connection status. No response from the scanner. No response from the scanner. Error has oc- curred in the scanner. Fatal error has occurred in the scanner.
  • Page 75 Message • The main power switch of the Cannot find previously used scanner is not "xxx" scanner set to “On”. used for the • The machine is not connected previous scan. to the network correctly. "YYY" will be used instead. (XXX and YYY indicate a scanner name.) An error has occurred in the driver.
  • Page 76 Troubleshooting When Using the Scanner Function...

  • Page 77: Troubleshooting When Using The Ddst Unit

    6. Troubleshooting When This chapter describes likely causes of and possible solutions for printer and scanner function problems when using machines with the DDST Unit. The Printer Function When a Message Is Displayed during Installation of the Printer Driver This section describes what to do if a message appears when installing the print- er driver.
  • Page 78 Troubleshooting When Using the DDST Unit Windows XP Professional or Windows Server 2003 This section describes the procedure for Windows XP Professional and Win- dows Server 2003. On the [Start] menu, click [Printers and Faxes]. Click [Add a printer]. Follow the instructions in Add Printer Wizard. If the printer driver is on a CD-ROM, the location of the driver is \DRIV- ERS\DDST\WIN2K_XP\(language)\DISK1.

  • Page 79: When A Message Is Displayed

    When a Message Is Displayed This section describes the principal messages that appear on the display panel. If a message not described here appears, act according to the message. Note ❒ Before turning the main power off, see “Turning On the Power”, About This Machine.
  • Page 80 Troubleshooting When Using the DDST Unit Alert messages This section describes the machine alert messages. Messages/Second messages Duplex mode is in off position for Tray # Ethernet Board Error NV-RAM Error [Print] without be- low mode? Printer Font Error. Problem with unit. Finisher [JobReset] Memory Overflow...
  • Page 81 Messages/Second messages The selected paper tray does Reset Paper Tray not exist or is not set correctly. correctly. DToner is almost Toner is running out. empty. Add toner. A paper tray error has occurred. Tray # Error # indicates the tray number. An error has occurred in the USB has a problem.
  • Page 82 Troubleshooting When Using the DDST Unit Printing the error log If files could not be printed due to printing errors, print the error log to identify the problem. Press the {User Tools/Counter} key. Select [Printer Features] using {U} or {T}, and then press the {OK} key. Select [List/Test Print] using {U} or {T}, and then press the {OK} key.

  • Page 83: When You Cannot Print

    When You Cannot Print Use the following procedures if printing does not start even after performing [Print]. Problem Printing does not start. Printing does not start. Printing does not start. Printing does not start. Printing does not start. Printing does not start. [List/Test Print] is disabled.
  • Page 84 Troubleshooting When Using the DDST Unit ❖ When the machine is connected to the computer using the interface cable The following shows how to check the print port when the Data In indicator does not light up or blink. Check if the print port setting is correct. For USB port connection, the USB port must be set.

  • Page 85: Other Printing Problems

    Other Printing Problems This section describes likely causes of and possible solutions for problems that can occur when printing from a computer. ❖ When you cannot print clearly Problem The print on the entire page is faded. The print on the entire page is faded.
  • Page 86 Troubleshooting When Using the DDST Unit Problem The image is too dark or too light. Image is dirty. Print ends mid-job. ❖ When certain settings are required on the printer driver Problem Print result differs from the display. Print result differs from the display.
  • Page 87 Problem Optional components con- The option setup in printer nected to the machine are not properties is not configured recognized when using Win- when bidirectional transmis- dows 98/ Me/ 2000/ XP or sion is not enabled. Windows Server 2003. Some types of data, such as The correct printer driver set- graphics data or data from tings are not made.
  • Page 88 Troubleshooting When Using the DDST Unit Problem Photo images are coarse. When using Windows 98/ Me/ 2000/ XP or Windows Server 2003, Auto Re- duce/Enlarge print does not come out as expected. When using Windows 98/ Me/ 2000/ XP or Windows Server 2003, combined print- ing or booklet printing does not come out as expected.
  • Page 89 Problem Misfeeds occur frequently. Misfeeds occur frequently. Copy paper becomes creased. The paper is damp. Copy paper becomes creased. The paper is too thin. There is considerable delay between the print start in- struction and actual printing. There is considerable delay between the print start in- struction and actual printing.

  • Page 90: The Scanner Function

    Troubleshooting When Using the DDST Unit The Scanner Function When Scanning Is Not Done As Expected This section describes causes and remedies when scan results are not as expected. Problem The scanned image is dirty. The image is distorted or out of position.

  • Page 91: When A Message Is Displayed

    When a Message Is Displayed This section describes likely causes of and possible solutions for error messages that may appear on the machine's display panel and the Client Computer. When a message is displayed on the client computer This section describes likely causes of and possible solutions for the main error messages displayed on the client computer when using the TWAIN driver.
  • Page 92 Troubleshooting When Using the DDST Unit Message Scanner is not available on the specified device. Scanner is not available. Check the scanner connection status. No response from the scanner. No response from the scanner. Error has occurred in the scanner. Fatal error has oc- curred in the scan- ner.
  • Page 93 Message An error has occurred in the Error has occurred driver. in the scanner driv- A communication error has Communication error occurred on the network. has occurred on the network. Memory is insufficient. Insufficient memory. Close all other ap- plications, then re- start scanning.
  • Page 94 Troubleshooting When Using the DDST Unit...

  • Page 95: Adding Paper, Toner And Staples

    7. Adding Paper, Toner and This chapter describes troubleshooting procedures that are applicable to all the machine's functions. Loading Paper This section describes what to do when paper runs out and needs reloading. R CAUTION: • When loading paper, take care not to trap or injure your fingers. Important ❒...

  • Page 96: Loading Paper Into The Paper Trays

    Adding Paper, Toner and Staples Loading Paper into the Paper Trays This procedure explains how to load paper into the paper trays. Make sure the paper tray is not in use. Pull the paper tray out slowly until it stops. While pinching the release lever, slide the end fence outward.

  • Page 97: Orientation-Fixed Paper Or Two-Sided Paper

    Orientation-Fixed Paper or Two-Sided Paper The following describes paper with its orientation and printing surface specified (letterhead paper). Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead paper, prepunched paper, or copied paper) might not print correctly, depending on how the originals and paper are placed. Select [On] in [Letterhead Setting] un- der Copier Features, and then place the original and paper as shown below.
  • Page 98 Adding Paper, Toner and Staples ❖ Loaded paper orientation • For machine with copier function only AYP013S...
  • Page 99 Loading Paper • For MFP BAK001S Note ❒ In [System Settings], specify [Letterhead] for “Paper Type” of the paper tray you want to use. This setting is only available when the printer/scanner and fax units are installed. See “Tray Paper Settings”, General Settings Guide.

  • Page 100: Changing The Paper Size

    Adding Paper, Toner and Staples Changing the Paper Size This section describes how to change paper sizes. Note ❒ Be sure to select the paper size in Paper Size Settings with User Tools. If you do not, misfeeds might occur. See “Tray Paper Settings”, General Settings Guide.

  • Page 101: Changing The Paper Size In The Paper Tray

    Changing the Paper Size in the Paper Tray Use the following procedure when changing a paper size in the paper tray. Make sure the paper tray is not in use. Pull the paper tray out slowly until it stops. Remove any remaining copy paper. While pinching the release lever, slide the end fence outward.
  • Page 102 Adding Paper, Toner and Staples Square the paper and place it in the tray. Do not stack paper over the limit mark. While pressing the release lever, push in the side and end fences until they are flush against the paper's edges. Press down the lock button.
  • Page 103 Selecting the paper size with user tools This procedure explains how to change to a paper size selected with User Tools. Press the {User Tools/Counter} key. Select [System Settings] using {U} or {T}, and then press the {OK} key. Select [Tray Paper Settings] using {U} or {T}, and then press the {OK} key. Select “Paper Size”...
  • Page 104 Adding Paper, Toner and Staples Press the {User Tools/Counter} key. Load the paper, and then gently push the paper tray in until it stops. Check the paper size on the display panel. Note ❒ For details about the types of paper that can be loaded in the paper tray, see “Tray Paper Settings”, General Settings Guide.

  • Page 105: Adding Toner

    Adding Toner This section describes adding and storing toner. R WARNING: • Do not incinerate used toner or toner containers. Toner dust might ig- nite when exposed to an open flame. Dispose of used toner containers in accordance with local regulations. R CAUTION: •...

  • Page 106: Replacing Toner

    Adding Paper, Toner and Staples Note ❒ You can make about 50 copies even after the D Add Toner indicator begins flashing, but replace toner soon to prevent poor copy quality. Replacing Toner This section describes how to replace the toner bottle. Removing toner Important ❒...

  • Page 107: Sending Fax Messages When Toner Has Run Out

    Note ❒ Do not remove the black cap before shaking. ❒ Do not remove the inner cap. Sending Fax Messages When Toner Has Run Out When the machine has run out of toner, the indicator on the display lights. Note that even if there is no toner left, you can still send fax documents.

  • Page 108: Adding Staples

    Adding Paper, Toner and Staples Adding Staples This section explains what to do when staples need replacing. R CAUTION: • Keep your hands clear of the booklet finisher tray when pulling out or push- ing in the finisher's staple unit. You can trap your fingers if you do not. Important ❒...

  • Page 109: Replacing The Transmission Stamp Cartridge

    Replacing the Transmission Stamp Cartridge If the transmission stamp becomes faint, replace the cartridge. Important ❒ This stamp cartridge is used for facsimile and scanner functions. ❒ Use the cartridge specified for this machine. ❒ Do not add ink to the cartridge by yourself. Neglecting this can cause ink leakage.
  • Page 110 Adding Paper, Toner and Staples Insert the new stamp cartridge. Insert the cartridge until the metal parts are no longer visible. Close the stamp cover. Hold down the centre part of the cover to make sure that it is closed completely. Lower the ARDF.

  • Page 111: Clearing Misfeeds

    8. Clearing Misfeeds This chapter describes what to do when paper or originals misfeed (become jammed inside the machine). Removing Jammed Paper R CAUTION: • The inside of the machine could be very hot. Do not touch any parts other than specified in this document when removing misfed paper.

  • Page 112: When A Is Displayed

    Clearing Misfeeds When A Is Displayed BAK008S When B Is Displayed ASB006S When C Is Displayed BAK007S...

  • Page 113: When P Is Displayed

    Removing Jammed Paper When P Is Displayed ASB008S When Y Is Displayed ASB010S...

  • Page 114: When Z Is Displayed

    Clearing Misfeeds When Z Is Displayed AYP015S When R Is Displayed (When Finisher Is Installed) BAK002S...

  • Page 115: When D Is Displayed (When Bridge Unit Is Installed)

    When D Is Displayed (When Bridge Unit Is Installed) Open the bridge unit covers. Remove the misfed paper. BAK011S BAK012S Removing Jammed Paper...

  • Page 116: Removing Jammed Staples

    Clearing Misfeeds Removing Jammed Staples This section explains how to remove jammed staples. Important ❒ Curled paper may cause staples to jam. To avoid this, turn copy paper over in the tray. ❒ When the finisher is installed, after removing jammed staples, staples will not be ejected the first few times you try to use the stapler.

  • Page 117: Remarks

    This chapter describes how to maintain and operate the machine. Where to Put Your Machine This section provides precautions for installation, movement and disposal. Machine Environment Choose your machine's location carefully. Environmental conditions greatly affect its performance. Optimum environmental conditions The following describes precautions when locating the machine.

  • Page 118: Moving

    Remarks Environments to avoid • Locations exposed to direct sunlight or other sources of strong light (more than 1,500 lux). • Locations directly exposed to cool air from an air conditioner or heated air from a heat- er. (Sudden temperature changes can cause condensation to form inside the machine.) •...

  • Page 119: Power Connection

    Reference p.37 “Turning Off the Main Power / In the Event of Power Failure” “Turning Off the Main Power”, About This Machine Power Connection The following describes power supply. R WARNING: • Connect the machine only to the power source described on the inside front cover of this manual.

  • Page 120: Access To The Machine

    Remarks Access to the Machine Place the machine near the power source, providing the clearance areas shown. Rear: 5 cm (2") or more Right: 25 cm (10") or more Note ❒ For the required space when options are installed, contact your service representative. When Not Used for a Long Time R CAUTION: •...

  • Page 121: Maintaining Your Machine

    Maintaining Your Machine If the exposure glass, exposure glass cover, or ARDF belt is dirty, copy clarity may be reduced. Clean these parts if they are dirty. R CAUTION: • Fire and breakdown can result from heavy accumulation of dust inside this machine.

  • Page 122: Cleaning The Exposure Glass Cover

    Remarks Cleaning the Exposure Glass Cover This section describes how to clean the exposure glass cover. BAK003S Clean 1. Cleaning the ARDF This section describes how to clean the ARDF. AMH012S Clean 1 and 2.

  • Page 123: Index

    INDEX Adding staples Adding toner Add Toner indicator Adjusting the display's contrast Alert messages ARDF ARDF belt is dirty Authentication failure Basic Bridge Unit Changing the paper size Changing the paper size in the paper tray Cleaning the machine Combination chart Combine Copies appear dirty Copies are too light...
  • Page 124 Panel tone Paper is not fed from selected tray Parts of image not copied Password not correct Power connection Power Failure Report Power supply Precautions when locating the machine Precautions when moving the machine Printed image is different from computer display Printed image is faded Printed image is in wrong orientation Printer driver installation...
  • Page 125 Bluetooth SIG, Inc. and any use of such marks by Ricoh Company, Ltd. is under license. Other product names used herein are for identification purposes only and might be trademarks of their respective companies.
  • Page 126 Type for MP 2500/Aficio MP 2500/IS 2325 D010-7626A...

This manual is also suitable for:

Aficio mp 2500spfAficio mp 2500

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