CCL COX-308 HSK Operating & Programming Manual
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CCL COX-308 HSK Operating & Programming Manual

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Operating & Programming Manual
PBX Model: COX- 308 HSK / 832 HSK
We extend a warm welcome to you on becoming a part of the Copper Connections family.
Our service support Engineers shall be working hard through our channel partners to ensure your satisfaction with the
product and after sales services.
We welcome your feedback / query at service@copperconnections.com

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Auto Attendant - Playing a Company message while the call is ringing on an extension

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Summary of Contents for CCL COX-308 HSK

  • Page 1: Table Of Contents

    Operating & Programming Manual PBX Model: COX- 308 HSK / 832 HSK We extend a warm welcome to you on becoming a part of the Copper Connections family. Our service support Engineers shall be working hard through our channel partners to ensure your satisfaction with the product and after sales services.
  • Page 2 Date / Time Setting Day / Night Mode Denied Table – A Denied Table – B Door Phone Door Lock DSS Keys Setting Emergency Call Extension to Extension call Extension Call Hold Flash Time setting Flexible Numbering Hold Music Hot Line Junction Access During Power Failure Junction Access Code Junction Access in Circular / Sequential Mode...

  • Page 3: Introduction

    Introduction Maximum capacity of the PBX: Model Junction Lines Extensions Door Phones Door Locks connectivity connectivity 832 HSK Numbered as 1 Out of 32 Extensions 4 Ports can be 1 Door Phone Lock to 8 having used as KTS as well as SLT consumes 1 connection is access code as...
  • Page 4 Refer heading “Computer Connectivity – for Call Logging & Call Voice Recording ” for further details. - For Door Lock operation, insert the 3 Pin stereo Plug here. The Shield point of the Plug is the common point. Whenever, Door Lock operation command is given by any Extension, the “Shield Point” shorts with the following points of the Jack: Tip point of the Plug –...

  • Page 5: Kts & Its Keys Description

    KTS & its Keys Description 1 PROGRAM : Used for various programming. 2 FWD/ DND : Used for DND (Do Not Disturb) Mode, or Call Forwarding 3 CONF : Used for conferencing. 4 BROAD : Used for External Broadcasting/ Paging + For Group Call + For Monitoring. 5 REDIAL : Used for Redial on Junction Line.

  • Page 6: Terminologies Used

    Terminologies Used KTS Lines - KTS Extension lines that can be connected to KTS Instruments. JUNCTION LINES - Telephone Lines provided by the Department of Telecom. EXTENSION LINES - Extension Lines mean the EPABX extension lines that can be connected to SLT Telephone Sets. Note: The first 4 Ports of the PBX numbered 601 to 604 can be connected to SLT as well as KTS Instruments.

  • Page 7: Auto Call Disconnection

    Keep the handset down. As soon as any one of the busy Junction lines gets free, the Extension will ring. It will ring once and the user can pick handset within 10 secs to get connected to the Junction line. From Busy Extensions To get a call back when any of the busy Extension gets free, Dial Extension Number...

  • Page 8: Auto Attendant Voice Message Of 20 Secs

    Dial #0000 + 12 M # - now record the message through the Handset. Here, M = 1 for Welcome Message 2 for Busy Message 3 for No Answer Message To listen to the recorded message (SLT/ KTS): Dial #0000 + 13 M # - listen to the message Options for the case when caller doesn’t dial any number or dials a Wrong Number When the caller doesn’t dial any number for 5 secs after the DISA message, one of the following 3 options can be set in the system:...

  • Page 9: Barge-In

    Dial #0000 + 1540 # (The 2 and subsequent caller will not hear anything until the Welcome Message of the 1 call is over. Dial #0000 + 1541 # (The 2 and subsequent callers will ring on Operator or extensions that are defined in Direct Ring mode.) Note: The above programming is true for SLT as well as KTS.

  • Page 10: Call Forward

    Called number Junction Number Date/Time of call Duration of call Cost of call Calls recording / Monitoring Conversation of calls made from defined Extensions or on defined Junctions can be recorded in the PC. If many extensions or Junctions are marked for recording then it will record one conversation at a time. If more than one conversation is on then it will record the first initiated call.

  • Page 11: Call Pick-Up

    In DND mode, no one can call the DND extension. PROCEDURE: From SLT Dial # 83 From KTS Dial # 83 Press “FWD/DND” Key + 3 To cancel DND on SLT, simply lift Handset. To cancel DND on KTS, Press “FWD/DND” key + “0” Call Forward Lift Handset - Press “FWD/DND”...

  • Page 12: Cli (Calling Line Identification)

    Dial # 61– to know the last 3 digits Hear tones denoting 3 digits of Extension number. Example: If the extension number is 601, you will hear 6 Tones, 10 Tones and then 1 Tone with a gap of 1.5 secs.
  • Page 13 Between 2 Extension & 1 Junction Following is the procedure to established conference between 2 Extensions and a Junction line: From SLT Extension During conversation with a Junction line, Hook-Flash to hold the line. Then dial  XXX Where, XXX = Extension Number. From KTS Extension During conversation with a Junction line, press “CONF”...
  • Page 14 Date / Time Setting To set the date and time of the PBX, follow the following: Dial #0000 + 01 YY MM DD # Where, YY= Year (12 for 2012) MM = Month (01 – 12) DD = Date (01 – 31) Dial #0000 + 02 HH TT # Where, HH= Hour (00 for 23) TT = Minutes (00 –...
  • Page 15 To clear this Table, Dial #0000 + 41 # To clear a particular location of this table, Dial #0000 + 41 QQ # Denied Table – B Numbers to be disallowed to extensions whose L = 5, are to be defined in this table. For value of L refer “Junction Dialing Controls”.
  • Page 16 To define DSS keys of the KTS instrument for various functions, following is the process: From KTS, press “PRORAM” key 3 times and following will appear on the screen: DSS Set DSS Set AA CO. BB AA EXT BB- 6BB0 With Left / Right Arrow of Joy Stick, select AA With Up / Down Arrow of Joy Stick, select AA = DSS Key Number (From 01 to 12) which is to be re-programmed.
  • Page 17 Note: The above programming is true for SLT as well as KTS. However, KTS has an option to do the above through another process given under the heading ‘KTS Features’. Hold Music The PBX can be connected to an external Music source or to an in-built Music for Hold Music. In default, it is connected to internal Music source.
  • Page 18 Sequential When an extension dials 9, the PBX will allot Junction numbers 01. Next time any Extension dial 9 and if Junction 01 is free then Junction 01 will be allotted. Junction number 02 will be allotted only when Junction 01 is engaged. Programming: To program in Circular mode Dial #0000 + 0620 # To program in Sequential mode...
  • Page 19 To shift back to auto call back mode, Dial #0000 + 162 # 4. If the called Extension is engaged, the user will hear 2 tones. Now FLASH (press “Transfer” key in case of KTS) to get back to the Junction line. If FLASH (Transfer in case of KTS) is not done within 10 secs, the Junction line will get connected. This is the default setting in the PBX.
  • Page 20 Here, X= 0 for Day Mode and 1 for Night mode. J = 1 to 8 (Junction Line no) NN = Last 2 digits of the Extension No. This programming can be repeated for one Junction Line and up to 16 Extensions. One Junction line can be programmed to land on up to 16 Extensions.
  • Page 21 If the Ext wishes to rejoin the conference of two junction lines, the same can be done by dialing #9 from the Ext. KTS features Various features of the KTS can be set through menu driven process to be followed on the display of the KTS. Process: Press “PROGRAM”...
  • Page 22 Dial #0000 + 0733 # - PBX will give engaged tone if the if the Normal Junctions are busy. Dial #0000 + 0740 # - To allow Incoming & Outgoing on Normal Junctions. Dial #0000 + 0741 # - To disallow outgoing on Normal Junctions. Dial #0000 + 0750 # - To allow Incoming &...
  • Page 23 Operator Extension Setting/Operations This PBX has 2 Extensions defined as Operators. In default, the first Operator is 602 and the 2 is 601. These can however be changed. It is possible to use only one Operator by defining the same extension for both the operators. When any extension calls Operator, the 1ts Operator will ring.
  • Page 24 Redial/ Recall from Received/ Dialed Out Numbers Data Bank To redial Telephone number on Junction Line from SLT Extension, Dial 9 + Telephone Number Get Engaged Tone Press “Redial” key on the SLT Telephone set. To redial Telephone number on Junction Line from KTS Extension, Dial 9 + Telephone Number Get Engaged Tone Disconnect...
  • Page 25 L = Class of Service = 0 - The Extension can dial only the numbers starting with digits defined in “Allowed Table” 1 - The Extension can dial all numbers. 2 - The Extension can dial all numbers except for ISD numbers. 3 - The Extension can dial all numbers except for STD numbers.

This manual is also suitable for:

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