Samsung DeX Pad User Manual page 653

Appendix
Troubleshooting
Before contacting a Samsung Service Center, please attempt the following solutions.
On Samsung DeX mode, select the Apps button → → Contact us → FAQ and refer to the
relevant content.
Your multimedia dock or connected devices freezes
If the multimedia dock or connected devices freezes or hangs, try to resolve it by turning off
the connected mobile device and then turning it on again.
If the multimedia dock or connected devices are still unresponsive, disconnect devices from
the multimedia dock and reconnect them.
If the problem is still not resolved, contact a Samsung Service Center.
The multimedia dock works differently as described in the manual
Available functions may differ depending on the connected device.
The screen ratio is incorrect
Samsung DeX mode supports HD+, FHD, and WQHD resolutions. Some content on your
mobile device may be displayed differently on the TV or monitor. Adjust the screen ratio from
the menu of the connected TV or monitor.
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