Troubleshooting - Philips MC-D370/22 Service Manual

Troubleshooting

WARNING!
Under no circumstances should you try to repair the system yourself, as this will invalidate the warranty. Do
not open the system as there is a risk of electric shock.
If a fault occurs, first check the points listed below before taking the system for repair. If you are unable to
solve a problem by following these hints, consult your dealer or service centre.
Problem
No power.
No picture.
Distorted or poor picture.
Completely distorted picture or
black/white picture.
The aspect ratio of the screen
cannot be changed even though
you have set the TV shape.
No sound or distorted sound.
The micro DVD player does not
start playback.
The DVD micro system does not
respond when the buttons are pressed.
Cannot activate some features,
such as Angles, Subtitles, or
multi-language Audio.
Considerable noise in radio
broadcasts.
The remote control does not
function.
The display is dark.
Low hum or buzz sound.
Low bass response.
1-12
Solution
– Check if the AC power cord is properly connected.
– Press STANDBY ON on the top of the DVD micro system to turn on the power.
– Check if the TV is switched on.
– Check the video connection.
– Press DISC on the remote.
– Set your TV to the correct Video In channel. This channel is usually near channel 00. Or, you
may have a button on the TV remote control that selects Auxiliary or A/V IN channel. See
your TV owner's manual for details. Or, change channels at the TV until you see DVD screen
on the TV.
– Sometimes a small amount of picture distortion may appear. This is not a malfunction.
– Clean the disc.
– TV has a colour system standard. If the disc's or DVD system's colour system is different than
your TV's colour system, the picture may be distorted or colourless. Set to the correct 'TV
SYSTEM' setting.
– The aspect ratio is fixed on the DVD disc.
– Depending on the TV, it may not be possible to change the aspect ratio.
– Adjust the volume.
– Check that the speakers are connected correctly.
– Replace the speaker cables.
– Disconnect the headphones.
– The system is in pause, slow motion or fast forward/reverse mode, press PLAY to resume
normal play mode.
– Insert a readable disc with the playback side facing down.
– Check the disc type, colour system and regional code. Check for any scratches or smudges on
the disc.
– Press SYSTEM MENU to turn off the setup menu screen.
– Cancel the parental control rating function or change the rating level.
– Moisture has condensed inside the system. Remove the disc and leave the system turned on
for about an hour.
– Disconnect the power plug from the outlet and insert again.
– Multi-language sound or subtitle is not recorded on the DVD.
– Changing the language for the sound or subtitle is prohibited on the DVD.
– The features may not be available on the disc.
– Tune in to the correct frequency.
– Connect the antennas.
– Fully extend the FM wire antenna. Position for best reception and secure to a wall.
– Connect an outdoor FM or MW antenna.
– Adjust the direction and position for best reception.
– Place the antenna farther away from any equipment that may be causing the noise.
– Increase the distance between the system and your TV or VCR.
– Select the correct source (DISC or TUNER, for example) before pressing the function button.
– Point the remote control at the remote sensor of the unit.
– Reduce the distance to the player.
– Remove any possible obstacles.
– Replace the batteries with new ones.
– Check that the batteries are loaded correctly.
– Press DIM again.
– Place the DVD micro system as far away as possible from electrical devices that may be causing
interference.
– Check all speakers for correct polarity.