Troubleshooting; Diagnosing Problems - LG WDC1409HCW Owner's Manual

TROUBLESHOOTING

• Your washing machine is equipped with an automatic error-monitoring system to detect and
diagnose problems at an early stage. If your washing machine does not function properly or does
not function at all, check the following before you call for service:

Diagnosing Problems

Symptoms
Foreign objects such as coins or
Rattling and
safety pins may be in drum or
clanking noise
pump.
Heavy wash loads may produce a
Thumping sound thumping sound. This is usually
normal.
Have all the transit bolts and tub
support been removed?
Are all the feet resting firmly on the
Vibrating noise
ground?
Have you ever laid down the
appliance when moving or installing
it?
Supply hoses or drain hose are
loose at tap or washing machine.
Water leaks
House drain pipes are clogged.
Water supply is not adequate in
that location.
Water does not
Water supply tap is not completely
enter washing
open.
machine or it
Water supply hose(s) are kinked.
enters slowly
The filter of the supply hose(s)
clogged.
Water in the Drain hose is kinked or clogged.
washing machine
does not drain or
The drain filter is clogged.
drains slowly
Reason Solution
• Check all pockets to make sure that
they are empty. Items such as clips,
matches, pens, coins, and keys can
damage both your washer and your
clothes.
• Close zippers, hooks, and
drawstrings to prevent these items
from snagging or tangling on other
clothes.
• If sound continues, washing machine
is probably out of balance. Stop and
redistribute wash load.
• If not removed during installation,
refer to Installation guide for
removing transit bolts.
• Make sure the washing machine is
level and tighten the lock nuts up
towards the base of the appliance.
• Please contact the customer
information center.
• Check and tighten hose connections.
• Unclog drain pipe. Contact plumber
if necessary.
• Check another tap in the house.
• Fully open tap.
• Straighten hose.
• Check the filter of the supply hose.
• Clean and straighten the drain hose.
• Clean the drain filter.
EN
41