Forward; Transfer; Hold; Dnd - RCA IP120 Manual

Forward

Two use cases can be considered for this function. If a key is configured as Forward key:
• When you press this key during an incoming call, you will be able to divert this
call directly. Depending on your configuration you will be prompted to enter
target number, or stored value will be used. This function can be used, for
example, to divert certain calls to your voicemail
• When you press it in idle status the phone will enter the forward interface. In
this case you will be able to enable CF and set the phone number to which calls
must be forwarded if it had not been set previously. Forward type will be the
latest used. By pressing the key again CF will be disabled.
To assign the key as Forward via web interface:
Go to Phone -> Function Keys (Line Key)

Transfer

You are able to configure a key as a transfer key to perform the
Blind/Attended/Semi-Attended Transfer. The main difference with Transfer hard key is
in this case you can pre-configure the number to which transfer will be performed. This
is very useful when there is a limited number of numbers to which you usually transfer
your calls.
To assign the key as Transfer via web interface:
Go to Phone -> Function Keys (Line Key)

Hold

The key can be configured as a hold key. You can use this key to hold and retrieve a call
during the conversation.
To assign the key as Hold via web interface:
Go to Phone -> Function Keys (Line Key)

DND

If the key is configured as DND key, it will work as a toggle key to enable/disable this
service.
Please check DND chapter in the Incoming calls section of Basic Call Functions chapter
for more information about this function.
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