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Troubleshooting - Philips AD6000W/10 User Manual

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8 Troubleshooting

Never remove the casing of this apparatus.
To keep the warranty valid, never try to repair
the system yourself.
If you encounter problems when using this
apparatus, check the following points before
requesting service. If the problem remains
unsolved, go to the Philips web site (www. When you contact
Philips, ensure that the apparatus is nearby
and the model number and serial number are
No power
Make sure that the AC power plug of the
device is connected properly.
Make sure that there is power at the AC
No sound
Adjust the volume.
Check the Wi-Fi network connection.
Set up the network again if needed (see
'Connect to your home Wi-Fi network for
AirPlay' on page 10).
No response from the unit
Press and hold
on AD6000W for more
than 5 seconds to reset the device. Then
set up the Wi-Fi network for AD6000W
again (see 'Connect to your home Wi-Fi
network for AirPlay' on page 10).
Disconnect and reconnect the AC power
plug, and then switch on the device again.
Wi-Fi network connection failed
Check if your Wi-Fi router is Wi-Fi
802.11b/g certified. This device is only
compatible with Wi-Fi 802.11b/g certified
If your Wi-Fi router is Wi-Fi 802.11n
certified, make sure to enable the
802.11b/g mode. AD6000W does not
support connection to routers with
802.11n only.
This device does not support the WPS-
PIN method.
If your Wi-Fi router supports WPS and the
WPS-PBC method but fails to connect to
AD6000W, try the manual Wi-Fi setup
method (see Scenario 2: Connect to a
non-WPS router' on page 11).
Enable SSID broadcast on the Wi-Fi router.
Keep away from potential sources of
interference which may affect Wi-Fi signal,
such as microwave ovens.
If you fail to use your PC for Wi-Fi network
setup, check whether your PC is using a
Wi-Fi network. You cannot use Ethernet
connection for AirPlay network setup.
Make sure that the SSID name of your
home router consists of alphanumeric
characters, with no space or special
characters like %/#/* inserted.
If you choose to rename the AirPlay device
'Philips_Fidelio XXXX' in the setting
menu, do not use special characters or
For some new types of Wi-Fi routers, a
network name (SSID) may be created
automatically when you use WPS for
connection. Always change the default
network name (SSID) to a simple one that
consists of alphanumerical characters, and
also change the Wi-Fi security mode to
secure your network.



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