Troubleshooting - Dell Wasabi PZ310 User Manual

Troubleshooting

Problem
The printer does not turn
on when the power
button is pressed.
Unable to load photo
paper.
The paper jammed
before printing (nothing
has been ejected).
The paper jammed while
printing (part of the
photo has already been
ejected).
The printed photo has
streaks (lines or marks of
different color from the
background).
Other problems
18 Status Indicator Information, Troubleshooting, and Specifications
Possible Causes and Solutions
1 The battery is out of charge. Charge the
battery or connect to the AC adapter.
2 The battery is not inserted correctly.
Ensure that the battery is inserted correctly
("Inserting the Battery" on page 6).
3 The AC adapter is not connected to the
printer correctly. Ensure that the AC
adapter is connected correctly ("Charging
the Battery" on page 7).
The photo papers may not be suitable for your
printer. Use only Dell supplied ZINK Photo Papers.
Check if there is paper in the media tray. If so,
ensure that the paper is loaded correctly. If not, load
a new pack of ZINK Photo Paper.
Check if the photo paper is bent or wrinkled. If so,
replace with a new photo paper. Ensure that it is
("
loaded correctly Important Information: ZINK
Photo Paper" on page 9
Turn off the printer. Open the media cover and
remove the jammed photo paper.
Turn off the printer. Open the media cover and
remove the photo paper. Place the ZINK Smart
Sheet in the paper tray with its barcode facing down.
Close the media cover and turn on the printer. The
Smart Sheet will be automatically ejected to clean
the print head.
Turn off the printer. If the printer does not turn off,
reset the printer by removing and reinserting
the battery
. Turn on the printer again.
).