Frequently Asked Questions (Faqs) - Mitsubishi Electric MAC-568 User Manual

16. FREQUENTLY ASKED
QUESTIONS (FAQS)
Syncing and Troubleshooting
Q. My router does not have a WPS Button - can I still use
the Wi-Fi Heat Pump Control service?
A. If you have a MAC-568 you do not require a router with a
WPS button.
For the MAC-558/559 Wi-Fi Interface to successfully pair
with your home network your router's WPS function must
be temporarily disabled (this is automatically enabled again
after a period of approximately 2 minutes). Not all routers
are equal, and as such not all routers have a WPS button.
In this case please check your router's manual as some
routers without a designated WPS button may still be able to
have the WPS function enabled/disabled within the routers
settings.
Alternatively you may be able to connect a secondary router
that supports WPS to one of the ports on your main router to
connect to the Wi-Fi Control – talk to your authorised dealer
for suitable options.
Q. What Security protocol should I use on my Router to
allow connection to the Wi-Fi Heat Pump Control service?
A. You should use WPA2-AES protocol; you may not be able
to connect if you use other protocols.
Q. Do the Wi-Fi Interfaces support Dynamic IP
Addressing?
A. Yes, the compatible Wi-Fi Interfaces do support Dynamic
IP Addressing; if you connect the Wi-Fi Interface via WPS
then any future dynamic IP address changes do not affect
the correct operation.
Q. My system does not control correctly and I am
experiencing strange behaviour from my unit?
A. Please check that the local controllers or other control
systems or users are not overwriting and conflicting with the
Wi-Fi Heat Pump Control service. If you are using the Timer
function in the Wi-Fi Heat Pump Control service please delete
any timer settings in your local controllers and vice versa to
prevent conflicts.
Q. How quickly will my control setting be sent to the unit,
there seems to be a long delay?
A. The system will look for new settings every minute, so the
update could take anything from a few seconds to 1 minute.
Q. I have tried to install a compatible Wi-Fi Interface and
I cannot find how to connect to my Mitsubishi Electric
equipment?
A. The compatible Wi-Fi Interfaces are not designed for self-
installation, as installation requires access to potentially live
electrical parts. Please contact your local branch or installer
to arrange professional installation.
Q. I recently had a Mitsubishi Electric Wi-Fi Interface
fitted to my heat pump and now need to set it up. How do
I do this?
A. To set up Wi-Fi Control follow the instructions outlined
in the Wi-Fi Installation Guide which came with your Wi-Fi
Interface. The Installation Guide is also accessible on the
Wi-Fi Control App.
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