Trouble Shoot; Error Message - Canon imagerunner C5180 Service Manual

14.1.12 Trouble shoot

1-1
Q. There is no setting item.
A. Confirm the network setting.
Confirm the model
1-2
Q. The communication test fails.
A. Confirm the firmware version.
Confirm the network setting.
Confirm the communication test result.

14.1.13 Error message

Error information displayed in "Log list screen" or "Log detailed screen" is as follows.
Notes: Only the first part of error information is displayed in "Log list screen". Maximum length of error
information in "Log detailed screen": 128 characters (not include NULL)
When the communication test is not completed end e-RDS is 1 (ON), following string is displayed:
"SUSPEND: Communication test is not performed."
Moreover, when it fails in the event waiting in the device and either of a Jam notification, an Alarm notification,
and a Service call notification or an Alert notification is specified, following string is displayed.
"Event Registration is Failed."
In other cases error information is displayed in the form of the following.
"[*] [Error string]: [Method name] [Server side detailed error]"
The enclosed character string by [] is replaced as follows.
[*]:
*(asterisk) is added to the head of the string only at the communication test.
[Error string]:
As for number 1 and 2 of the following Error string lists, only the Error string is displayed. Besides, it is
displayed as "[*] [Error string]: [Method name] [Server side detailed error]". ([Server side detailed error]
might not go out.)
Error string
1 SUSPEND:
Communicatio
n test is not
performed
2 Event
Registration is
Failed.
3 URL Scheme
error (not
https)
Cause
The e-RDS is started (the device
is rebooted) when e-RDS is ON
and communication test isn't
done.
The device failed event
processing.
The header of registered URL of
UGW is not https.
Counter Measure
Complete the communication test.
Turn OFF/ON of the device main
switch. Or, replace the system
software of the device (upgrade).
Change the header on URL of UGW
to https
Chapter 14
14-7