There Is No Sound From A Specific Device - Sony STR-DH590 Help Manual

Help Guide
MULTI CHANNEL AV RECEIVER
STR-DH590

There is no sound from a specific device.

Check that the device is correctly connected to the corresponding audio input jacks.
Check that the cable(s) used for the connection is (are) fully inserted into the jacks on both the receiver and the
device.
Check that the device is correctly connected to the corresponding HDMI jack.
Check the current input settings. If the correct input mode is not selected, press AMP MENU and select "<INPUT>" -
"IN MODE" on the display panel, and then change the settings.
The HDMI settings of some playback devices need to be configured. Refer to the operating instructions supplied with
each device.
Be sure to use a High Speed HDMI Cable with Ethernet when you view images or listen to sound, especially for
1080p, Deep Color (Deep Colour), 4K or 3D transmission. Premium High Speed HDMI Cable with Ethernet that
supports 18 Gbps is required for 4K/60p 4:4:4, 4:2:2 and 4K/60p 4:2:0 10 bit etc.
Sound may not be output from the receiver while the home menu is displayed on the TV screen. Press HOME to exit
the home menu.
Audio signals (format, sampling frequency, bit length, etc.) transmitted from an HDMI jack may be suppressed by the
connected device. Check the setup of a device connected via an HDMI cable if the image is poor or the sound does
not come out of the device.
When a connected device does not support the copyright protection technology (HDCP), the image and/or the sound
from the HDMI TV OUT jack may be distorted or may not be output. If this is the case, check the specifications of the
connected device.
Set the image resolution of the playback device to more than 720p/1080i to enjoy High Bitrate Audio (DTS-HD
Master Audio, Dolby TrueHD).
The image resolution of the playback device may need to be configured to certain settings before you can enjoy DSD
and Multi Channel Linear PCM. Refer to the operating instructions of the playback device.
When you connect the receiver to a video device (projector, etc.), sound may not be output from the receiver. In this
case, press AMP MENU, then set "<HDMI>" - "AUDIO.OUT" to "AMP" on the display panel.
You cannot listen to the sound of a device connected to the receiver while TV input is selected on the receiver. Be
sure to change the input of the receiver to HDMI if you want to watch a program on a device connected via HDMI
connection to the receiver.
When using the Control for HDMI function, you cannot control connected devices using the remote control of the TV.
Some devices and TVs need to be set up. Refer to the operating instructions supplied with each device and TV.
Change the input of the receiver to the HDMI input connected to the device.
Check that the selected digital audio input jack is not assigned to another input.
Related Topic
Setting the HDMI audio signal output of connected devices "AUDIO.OUT"
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