Information Needed When Calling With Inquiry - Mitsubishi Electric SW0DNC-MNETH-B User Manual

14 TROUBLESHOOTING

14.9 Information Needed when Calling with Inquiry

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When the troubleshooting cannot solve the problem, or a board failure occurs,
please consult your local Mitsubishi service center or representative.
Inform the following conditions and situations when inquiring the problems.
(1) Product information
(a) Product version
Inform the model name and version of the board and utility.
(b) Personal computer
Inform the following descriptions.
• Name of the personal computer (manufacturer)
• CPU
• Memory size
• Operating system
(c) Other option board
Inform the following descriptions.
• Existence (If exist, type, the number of boards and so on)
• Situation checked with disconnecting other option boards
(2) Failure content
(a) Failure description (details)
Example) The LINK LED does not turn on even though the computer is
turned on.
(b) Occurrence frequency
(c) Occurrence condition
If the failure occurs only in the specific case, inform the occurrence
condition noticed.
(c) Troubleshooting result
Inform the following descriptions.
• The result of troubleshooting performed
• The situation when checking with other boards or computers
Example) Event ID 295 "The Board WDT error had occurred." error is
displayed on the event viewer when the personal computer is started. It
also occurs when mounting the problem board with another computer.
Other boards mounted with the computer works properly.
MELSEC
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