Troubleshooting Of Installation And Uninstallation; Installation Failed; Uninstallation Failed - Mitsubishi Electric SW0DNC-MNETH-B User Manual

14 TROUBLESHOOTING

14.2 Troubleshooting of Installation and Uninstallation

14.2.1 Installation failed

14.2.2 Uninstallation failed

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The following explains the troubleshooting for error at installation and uninstallation.
When the installation is aborted or failed, reinstall the utility by the following procedure.
1. Check the installation and uninstallation precautions. (Refer to Section 8.1)
2. Restart the personal computer.
3. If the utility can be uninstalled, uninstall it.
After the uninstallation, restart the personal computer.
4. Install the utility again by following the installation procedure. (Refer to Section 8.2)
(When the instruction displayed on the screen is not effective, refer to Section
14.3.3)
5. If the personal computer does not operate normally after the reinstallation, check if
the personal computer has any problem.
• Operating Environment (Refer to Section 2.5)
• Checking personal computer and operating system (Refer to Section 14.3.1)
If the troubleshooting above does not help, refer to Section 14.9.
When the uninstallation is failed, uninstall the utility after the reinstallation by the
following procedure.
1. Check the installation and uninstallation precautions. (Refer to Section 8.1) If the
creation of 8.3 filename is disabled, perform the operation (1) in this section.
2. Insert the CD-ROM in the CD-ROM drive.
3. Display the "Run" screen from the Start menu or Quick Access Menu of Windows
4. Append "-A" and execute "Disk1\Setup.exe" of the CD-ROM.
5. Install the utility again by following the installation procedure. (Refer to Section 8.2)
6. Perform the uninstallation.
7. If the utility cannot be uninstalled normally, check if the personal computer has any
problem.
• Operating Environment (Refer to Section 2.5)
• Checking personal computer and operating system (Refer to Section 14.3.1)
If the troubleshooting above does not help, refer to Section 14.9.
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