An Error Occurs
If an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears
automatically. Take the appropriate action described in the message.
When an error occurs, the Alarm lamp flashes and a support code (error number) appears on the computer
screen. For some errors, the ON lamp and the Alarm lamp flashes alternately. Check the status of the
lamps and the message, and take the appropriate action.
Support Code Corresponding to Number of Flashes of Alarm Lamp
Example of 2 times flashing:
(B) Goes off
Number of flashes Cause
Machine is out of paper or paper does not feed.
Paper size in print settings and size of loaded paper do not match.
Paper output tray is closed.
Paper is jammed in paper output slot.
Paper is jammed near transport unit.
Paper is jammed during automatic duplex printing.
FINE cartridge is not installed properly.
FINE cartridge is not installed.
FINE cartridge cannot be recognized.
Appropriate ink cartridge is not installed.
Paper output cover is open.
FINE cartridge is not installed in correct position.
Ink absorber is almost full.
1702, 1703, 1704,
1705, 1712, 1713,