Trouble Shooting - Quantum 3214 Owner Installation And User Manual

SYMPTOM
Opener won't work from wall button or
radio control.
Opener works from wall button but not
from radio control.
Door does not open and opener light
flashes.
Door does not open fully and light
does not flash.
Door stops and does not close fully.
Door closes and then returns to fully
open position and opener light flashes.
When activated with door in fully open
position, door travels for 1 second,
stops, and returns to fully open posi-
tion and light begins to flash.
Door reverses travel before reaching
fully closed position and opener light
flashes.
Door stops travel for 1 second at mid-
point during close and then continues
to close.
Door fully opens and then light flashes.
TROUBLE SHOOTING SECTION
PROBABLE CAUSE
No power to opener.
Short circuit in wires to opener or wall
button.
Motor Protector trips open due to ex-
cessive use.
Radio control system non-operational.
Something obstructing door travel.
Insufficient opening force.
Build up of ice and snow around door.
Open Limit not set properly.
Close Limit not set properly.
Door arm adjustment.
Close travel adjustment is set beyond
normal door position.
Obstructions on floor.
Infrared Safety Sensors out of adjust-
ment or defective.
Batteries in Wireless Safety Sensors.
Obstructions in door opening.
Activation of obstruction sensing sys-
tem.
Loose or hanging objects on door acti-
vating Infrared Safety Sensor
Insufficient closing force.
Weak battery in Wireless Infrared
Safety Sensors.
Open limit is set too high and trolley is
hitting the stop bolt.
28
CORRECTIVE ACTION
Check cord to outlet, wall switch and
circuit breaker.
Isolate by disconnecting the wires at
the opener from the wall station.
Allow motor to cool for 20 minutes and
try again.
Weak or dead battery in transmitter-
replace.
Security Code not matched between
receiver and transmitter (see page 16)
If two or more transmitters don't work,
have Motor Control Board Tested.
Disconnect door from operator. Oper-
ate door by hand to locate obstruction
or call a service person.
Adjust opening force. (See Adj. #1).
Shovel and clear door area.
Adjust Open Travel with screwdriver,
turn counter-clockwise to desired set-
ting. 1/4 turn equals to 1" of travel (see
Step 29).
Adjust Close Travel with screwdriver,
turn clockwise to desired setting. 1/4
turn equals 1" of travel (See Step 28).
Adjust rod in tube to provide 1" of
"cushion" compression when door is
fully closed (See Step 25 and 27).
Adjust Close Travel with screwdriver,
turn clockwise to desired setting. 1/4
turn equals 1" of travel (See Step 28).
Check for stones or ice under door
and remove.
Infrared Safety Sensors alignment
should be checked per instructions.
(See Step 22 and 23).
Check batteries and contact points.
Check for object blocking Infrared
Safety Sensors.
Check for binding in door travel (door
"stops", door tracks, etc).
Remove objects.
Adjust closing force. (See Adj. #1).
Replace batteries in Wireless Infrared
Safety Sensors.
Adjust Open Travel with screwdriver,
turn counter-clockwise to desired set-
ting. 1/4 turn equals to 1" of travel (see
Step 29).