Calling - Polycom SOUNDPOINT IP 33X User Manual

Calling

Symptom
There is no dial tone.
Problem
Power is not correctly applied to
the SoundPoint IP 32x/33x
phone.
Dial tone is not present on one of
the audio paths.
The phone is not registered.
Troubleshooting Your SoundPoint IP 32x/33x Phone
Corrective Action
Do one of the following steps:
• Check that the display is illuminated.
• Make sure the LAN cable is inserted
properly at the rear of the phone (try
unplugging and re-inserting the
cable).
• If using Power over Ethernet (PoE),
have your system administrator check
that the switch is supplying power to
the phone.
Do one of the following steps:
• Switch between Handset, Headset (if
present) or Hands-Free
Speakerphone to see if the dial tone is
present on other paths.
• If the dial tone exists on another path,
connect a different handset or
headset to isolate the problem.
Contact your system administrator.
5 - 5