Warranty and Service
Before you request service:
1. Review the Troubleshooting section of this manual (pages 35-40).
2. Use the helpful tips found in our Troubleshooting.
3. Become familiar with the warranty terms and conditions of your product.
4. If none of these tips or suggestions resolves your problem, call our Customer Service
center at the number below.
LIMITED WARRANTY TO ORIGINAL PURCHASER
This SAMSUNG brand product, as supplied and distributed by USA: SAMSUNG
ELECTRONICS AMERICA, INC./CANADA: SAMSUNG ELECTRONICS CANADA, INC. (SAMSUNG)
and delivered new, in the original carton to the original consumer purchaser, is warranted
by SAMSUNG against manufacturing defects in materials and workmanship for a limited
warranty period of:
One (1) Year All Parts and Labor, Five (5) Years Linear Motion Parts*, Printed Circuit Board,
Racking (Labor Charges for in-home service starting from the 2nd year is customer's
responsibility), and Lifetime Stainless Door Liner & Tub for leakage. Samsung will replace
your unit with same or current model (that is better or equivalent in functionality) (Labor
related to replacement is customer's responsibility).
* Linear Motion Parts: Belt operating AC motor [Motor Geared], Belt V-Timing, Rail, Holder
Rail [Front Up, Front Low].
This limited warranty begins on the original date of purchase, and is valid only on
products purchased and used in the United States/Canada. To receive warranty service,
the purchaser must contact SAMSUNG for problem determination and service procedures.
Warranty service can only be performed by a SAMSUNG authorized service center.
The original dated bill of sale must be presented upon request as proof of purchase to
SAMSUNG or SAMSUNG's authorized service center. SAMSUNG will provide in-home
service during the warranty period at no charge, subject to availability within the
contiguous United States/Canada.
In home service is not available in all areas.
To receive in-home service, product must be unobstructed and accessible to the service
agent. If service is not available, SAMSUNG may elect to provide transportation of the
product to and from an authorized service center.