Keyboard And Mouse Problems - HP server rx4610 Service Manual

Chapter 5

Keyboard and Mouse Problems

Symptoms:
•
The keyboard does not work
•
A character is not displayed when a key is pressed
The keyboard and monitor must be connected before the Server is powered on. Perform the following steps
to identify and resolve the keyboard/mouse problem:
1. Review the Troubleshooting Checklist before you continue.
2. Ensure the keyboard is not locked.
3. Ensure the keyboard cable connections at the rear of the HP Server and at the back of the
keyboard are securely and correctly attached.
4. If a keyboard/monitor switchbox is used with this HP Server, plug the keyboard directly into the
keyboard port of the HP Server. Verify the problem.
5. If the problem persists, turn off the HP Server and back on by using the power button.
6. Try replacing the keyboard with a known good keyboard.
7. If the problem persists, check the keyboard cable for continuity, or try a known good cable.
8. If the problem persists, replace the system board.
9. Once a suspect part has been found, verify that it is the problem by reinstalling the part and
duplicating the error.
Symptom:
•
The mouse does not work or is intermittent
The HP Server automatically detects a mouse when one is installed. If the mouse or other input device is not
working, perform the following:
1. Review the Troubleshooting Checklist before you continue.
2. Check that the mouse cable is properly and securely connected to the server.
3. If a keyboard/monitor switchbox is used with this HP Server, plug the mouse directly into the
keyboard port of the HP Server. Verify the problem.
4. Ensure mouse's port does not have a resource conflict. Use the Setup Utility (press [F2].
5. Ensure correct mouse driver has been installed onto the boot drive. Refer to the mouse
installation manual or the operating system manual.
6. Replace the mouse with a known-good unit.
7. If the problem persists, replace the system board.
8. Once a suspect part has been found, verify that it is the problem by reinstalling the part and
duplicating the error.
Troubleshooting
70