Troubleshooting - Philips AC2889 User Manual

8 Troubleshooting

This chapter summarizes the most common problems you could encounter with the
appliance. If you are unable to solve the problem with the information below, contact
the Consumer Care Center in your country.
Problem
The appliance
does not work
even though it is
plugged in.
The appliance
does not work
even though it is
switched on.
The appliance
accidentally
powers off.
The Wi-Fi setup is
not successful.
Possible solution
•
Check if the front cover is properly installed.
• The filter replacement code has been displaying on the
screen but you have not replaced the corresponding filter
yet. The appliance will be locked if you keep using the
expired filter. In this case, replace the filter and reset the
filter lifetime counter.
•
The filter replacement code has been on continuously but
you have not replaced the corresponding filter, and the
appliance is now locked. In this case, replace the filter and
reset the filter lifetime counter.
• The appliance restarts automatically and goes to the
previous mode when the power resumes.
•
If the router your purifier is connected to is dual – band
and currently it is not connecting to a 2.4GHz network,
please switch to another band of the same router (2.4GHz)
and try to pair your purifier again. 5Ghz networks are not
supported.
• Web authentication networks are not supported.
•
Check if the purifier is within range of the Wi-Fi router. You
can try to locate the air purifier closer to the Wi-Fi router.
• Check if the network name is correct. The network name is
case-sensitive.
• Check if the Wi-Fi password is correct. The password is
case-sensitive.
•
Retry the setup with the instructions in section 'Set up the
Wi-Fi connection when the network has changed' .
• The Wi-Fi connectivity can be interrupted by
electromagnetic or other interferences. Keep the appliance
away from other electronic devices that may cause
interferences.
•
Check if the mobile device is in airplane mode. Make sure
to have the airplane mode deactivated when connecting
to the Wi-Fi network.
• Consult the help section in the app for extensive and up-
to-date troubleshooting tips.
EN 15