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Solve problems
Help and personal needs
To save the time and expense of an unnecessary service
call, perform the simple checks in this section before
contacting a service professional.
When you switch on your phone, the
following messages may appear:
"Insert SIM card"
•
Be sure that the USIM/SIM card is correctly
installed.
"Phone lock"
•
The automatic locking function has been
enabled. You must enter the phone's password
before you can use the phone.
"Enter PIN"
•
You are using your phone for the first time. You
must enter the PIN supplied with the USIM/SIM
card.
•
The PIN Check feature is enabled. Every time the
phone is switched on, the PIN has to be entered.
To disable this feature, use the PIN lock menu.
"Enter PUK"
•
The PIN code was entered incorrectly three times
in succession, and the phone is now blocked.
Enter the PUK supplied by Vodafone.
"No service," "Network failure," or "Not
done" displays
•
The network connection has been lost. You may
be in a weak signal area. Move and try again.
•
You are trying to access an option for which you
have no subscription with Vodafone. Contact
Vodafone for further details.
You have entered a number but it was not
dialled
•
Be sure that you have pressed [
•
Be sure that you have accessed the right cellular
network.
Your correspondent cannot reach you
•
Be sure that your phone is switched on. ([
pressed for more than one second.)
•
Be sure that you are accessing the correct
cellular network.
•
Be sure that you have not set an incoming call
barring option.
Your correspondent cannot hear you
speaking
•
Be sure that you have switched on the
microphone.
•
Be sure that you are holding the phone close
enough to your mouth. The microphone is
located at the bottom of the phone.
].
]
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