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Eaton Powerware 9125 Two-in-One UPS 2500 User Manual

Two-in-one ups 2500/300 va
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Powerware 9125 Two-in-One UPS
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2500/3000 VA
User's Guide

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Summary of Contents for Eaton Powerware 9125 Two-in-One UPS 2500

  • Page 1 Powerware 9125 Two-in-One UPS ® 2500/3000 VA User’s Guide...
  • Page 2 Powerware, ABM, LanSafe, and FERRUPS are registered trademarks and X-Slot and ConnectUPS are trademarks of Eaton Power Quality Corporation. Modbus is a registered trademark of Modicon. AS/400 is a registered trademark of International Business Machines Corp.
  • Page 3 Requesting a Declaration of Conformity Units that are labeled with a CE mark comply with the following harmonized standards and EU directives: Harmonized Standards: EN 50091-1-1 and EN 50091-2; IEC 60950 Third Edition EU Directives: 73/23/EEC, Council Directive on equipment designed for use within certain voltage limits 93/68/EEC, Amending Directive 73/23/EEC 89/336/EEC, Council Directive relating to electromagnetic compatibility 92/31/EEC, Amending Directive 89/336/EEC relating to EMC...
  • Page 4 Special Symbols The following are examples of symbols used on the UPS or accessories to alert you to important information: RISK OF ELECTRIC SHOCK - Indicates that a risk of electric shock is present and the associated warning should be observed. CAUTION: REFER TO OPERATOR’S MANUAL - Refer to your operator’s manual for additional information, such as important operating and maintenance instructions.

  • Page 5: Table Of Contents

    ............... EATON Powerware .
  • Page 6 Ten-Year Pro-Rated Limited Warranty (US and Canada) Load Protection Guarantee (US and Canada) ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide www.powerware.com ...........

  • Page 7: Introduction

    — causing hours of lost productivity and expensive repairs. With the Powerware 9125, you can safely eliminate the effects of power disturbances and guard the integrity of your equipment. Figure 1 shows the Powerware 9125 UPS with an optional Extended Battery Module (EBM).
  • Page 8 Flash memory provides easy upgrades or reconfiguration capability without requiring a service call. Backed by worldwide agency approvals. ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide www.powerware.com cards with enhanced communication capabilities for 164201374 Rev D...

  • Page 9: Safety Warnings

    For UPS models with hardwired outputs, suitably rated disconnect switches for the output AC circuit(s) are to be provided by others. EATON Powerware IMPORTANT SAFETY INSTRUCTIONS SAVE THESE INSTRUCTIONS D A N G E R W A R N I N G ®...
  • Page 10 For UPS systemer med hårdledningsudgange, skal egnede, nominelle afbryderkontakter for vekslestrømmens udgangskredsløb forsynes af andre. ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide www.powerware.com C A U T I O N F A R E...

  • Page 11: Belangrijke Veiligheidsinstructies

    Voor UPS systemen met vast-bedrade uitgangen, moeten de juiste hoofdschakelaars voor wisselstroom uitvoercircuit(s) door anderen worden geleverd. ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide SAFETY WARNINGS A D V A R S E L...

  • Page 12: Tarkeita Turvaohjeita

    Noudata asianmukaisia ohjeita. Akusto täytyy hävittää säädösten mukaisella tavalla. Noudata paikallisia määräyksiä. Älä koskaan heitä akkuja tuleen. Ne voivat räjähtää. ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide www.powerware.com O P G E L E T V A A R A...
  • Page 13 Ne jamais jeter les batteries au feu. L’exposition aux flammes risque de les faire exploser. ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide SAFETY WARNINGS D A N G E R ! A V E R T I S S E M E N T !
  • Page 14 Ausgangswechselstromkreise anderweitig bereitgestellt werden. Für UPS-Systeme mit festverdrahteten Ausgängen müssen Trennschalter für die Ausgangswechselstromkreise mit passendem Nennwert anderweitig bereitgestellt werden. ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide www.powerware.com AUFBEWAREN W A R N U N G A C H T U N G...

  • Page 15: Avvisi Di Sicurezza

    Nei sistemi UPS provvisti di uscite cablate, i sezionatori di corrente nominale adeguata per il/i circuito/i a corrente alternata in uscita devono essere forniti da terzi. ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide SAFETY WARNINGS V O R S I C H T !

  • Page 16: Viktig Sikkerhetsinformasion

    Batterier må fjernes på korrekt måte. Se lokale forskrifter vedrørende krav om fjerning av batterier. Kast aldri batterier i flammer, da de kan eksplodere, hvis de utsettes for åpen ild. ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide www.powerware.com A T T E N Z I O N E...
  • Page 17 Nunca jogue as baterias no fogo, porque há risco de explosão. ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide SAFETY WARNINGS C U I D A D O A D V E R T Ê...
  • Page 18 СОХРАНИТЕ ЭТИ УКАЗАНИЯ ДАННОЕ РУКОВОДСТВО СОДЕРЖИТ ВАЖНЫЕ УКАЗАНИЯ ПО МЕРАМ БЕЗОПАСНОСТИ ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide www.powerware.com О П А С Н О П Р Е Д У П Р Е Ж Д Е Н И Е...

  • Page 19: Advertencias De Seguridad

    Nunca deseche las baterías en el fuego. Las baterías pueden explotar si se las expone a la llama. ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide SAFETY WARNINGS P E L I G R O A D V E R T E N C I A P R E C A U C I Ó...
  • Page 20 Batterierna måste avyttras enligt anvisningarna i lokal lagstiftning. Använda batterier får aldrig brännas upp. De kan explodera. ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide www.powerware.com F A R A V A R N I N G...

  • Page 21: Installation

    NOTE Check the battery recharge date on the shipping carton label. If the date has expired and the batteries were never recharged, do not use the UPS. Contact your service representative. EATON Powerware ® 9125 Two-in-One UPS (2500/3000 VA) User’s Guide 164201374 Rev D www.powerware.com...

  • Page 22: Connecting The Ups Internal Battery

    Continue to the following section, “UPS Setup.” UPS Setup The Powerware 9125 UPS is designed for flexible configurations and can be installed in a rack or as a standalone cabinet. If you are installing the UPS in a rack, continue to the following section “Rack-Mount Setup;”...

  • Page 23: Rack-Mount Setup

    If installing optional EBMs, repeat Steps 1 through 3 for each cabinet. Mounting Handle Figure 5. Installing the Mounting Handles and Brackets ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide INSTALLATION C A U T I O N Mounting Bracket 164201374 Rev D www.powerware.com...

  • Page 24: Tower Setup

    Align the pedestals with the screw holes on the end of the UPS cabinet. Secure the pedestals with the screws provided in the accessory kit. ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide www.powerware.com Figure 6. Rack-Mount UPS with EBMs...
  • Page 25 Place the UPS cabinet horizontally so that the left end of the cabinet is accessible (see Figure 9). Figure 9. Installing UPS Pedestals (for Two Cabinets) ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide INSTALLATION Air Vents 164201374 Rev D...
  • Page 26 Secure the pedestals with the screws provided in the accessory kit. Carefully position the cabinets upright with the air vents at the top (see Figure 11 or Figure 12). ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide www.powerware.com Figure 10. Installing EBM Pedestals Air Vents Figure 11.
  • Page 27 12. If installing optional EBMs, continue to the following section, “Extended Battery Module Installation.” Otherwise, continue to “Plug-Receptacle UPS Installation” on page 25 or “Hardwired UPS Installation” on page 27 to complete the installation. ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide INSTALLATION Air Vents Joining Bracket 164201374 Rev D www.powerware.com...

  • Page 28: Extended Battery Module Installation

    Figure 14. Up to four EBMs may be connected to the UPS. Continue to “Plug-Receptacle UPS Installation” on page 25 or “Hardwired UPS Installation” on page 27. EBM Cable ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide www.powerware.com C A U T I O N UPS Battery Connector...
  • Page 29 NOTE Keep the EBM cable cover and screws for future use. If the EBM is stored or removed from the UPS, the EBM cable cover must be installed as a safety precaution. Figure 16. EBM Cable Cover (E/EH UPS Models Only) ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide INSTALLATION EBM Cable with Cover 164201374 Rev D www.powerware.com...
  • Page 30 Repeat for each additional EBM. Up to four EBMs may be connected to the UPS. Continue to the following section, “Plug-Receptacle UPS Installation” or “Hardwired UPS Installation” on page 27. ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide www.powerware.com UPS Battery Connector Fixed Cover Plate Figure 17.

  • Page 31: Plug-Receptacle Ups Installation

    If an emergency power-off (disconnect) switch is required by local codes, see “Remote Emergency Power-off Installation” on page 31 to install the REPO switch before powering on the UPS. ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide Output Receptacles Power Cord Figure 18.
  • Page 32 NOTE The batteries charge to 90% capacity in approximately 3 hours. However, it is recommended that the batteries charge for 24 hours after installation or long-term storage. ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide www.powerware.com indicator flashes, see page 65.

  • Page 33: Hardwired Ups Installation

    NOTE Do not make unauthorized changes to the UPS or accessories; otherwise, damage may occur to your equipment and void your warranty. The Powerware 9125 hardwired models require a dedicated branch circuit that meets the following requirements: 16A, 2-pole circuit breaker for EH and GH models/20A, 2-pole circuit...
  • Page 34 Pull the input and output wires through separate conduit, leaving approximately 0.5m (2 ft) of exposed wire. Attach a flexible metal fitting to the end of each conduit. ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide www.powerware.com Terminal Block Cover Figure 20.
  • Page 35 If an emergency power-off (disconnect) switch is required by local codes, see “Remote Emergency Power-off Installation” on page 31 to install the REPO switch before powering on the UPS. ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide INPUT OUTPUT Figure 22.
  • Page 36 NOTE The batteries charge to 90% capacity in approximately 3 hours. However, it is recommended that the batteries charge for 24 hours after installation or long-term storage. ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide www.powerware.com indicator flashes, see page 65.

  • Page 37: Remote Emergency Power-Off Installation

    Remote Emergency Power-off Installation The Powerware 9125 includes a REPO port that allows power to be switched off at the UPS output from a customer-supplied switch in a remote location. The REPO feature shuts down the protected equipment immediately and does not follow the orderly shutdown procedure initiated by any power management software.
  • Page 38 UPS by pressing the On button. Activate the external REPO switch to test the REPO function. De-activate the external REPO switch and restart the UPS. ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide www.powerware.com –0.5 mm...

  • Page 39: Ups Rear Panels

    UPS Rear Panels This section shows the rear panels of the Powerware 9125 models. REPO Port Network Transient Protector Circuit Protector Power Cord with 5-30P Figure 25. 2500/3000 VA, 120V Rear Panel REPO Port Network Transient Protector Four 10A, IEC 320-C13 Receptacles Figure 26.
  • Page 40 Figure 28. 2500/3000 VA, 208–240V Hardwired Rear Panel REPO Port Network Transient Protector Battery Connector with Cover Figure 29. 2500/3000 VA, 230V Hardwired Rear Panel ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide www.powerware.com Terminal Block Communication Port X-Slot Communication Bay Terminal Block Communication Port...

  • Page 41: Operation

    On button for at least four seconds. The UPS starts up in Battery mode and supplies battery power to your equipment. When the UPS starts on battery, it does not conduct a self-test to conserve battery power. EATON Powerware ® 9125 Two-in-One UPS (2500/3000 VA) User’s Guide 164201374 Rev D www.powerware.com...

  • Page 42: Turning The Ups Off

    If the alarm beeps or a UPS alarm indicator stays on, see Table 11 on page 64. ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide www.powerware.com button while the UPS is in Battery mode causes the UPS to shut button for approximately three seconds.

  • Page 43: Operating Modes

    Operating Modes Powerware 9125’s front panel indicates the UPS status through the UPS indicators. Figure 30 shows the UPS front panel indicators and controls. Normal Mode Indicator Battery Mode Indicator Bypass Mode Indicator Test/Alarm Reset Button ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide...

  • Page 44: Normal Mode

    When all of the bar graph indicators are illuminated and the flashes, power requirements exceed UPS capacity; see page 65 for more information. ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide www.powerware.com μ indicator illuminates and the front panel <10%...

  • Page 45: Battery Mode

    When utility power is restored after the UPS shuts down, the UPS automatically restarts. ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide OPERATION indicator illuminates. The front panel >75%...

  • Page 46: Bypass Mode

    The battery recharges when necessary. NOTE For 220–240V models, the output receptacles may remain electrically live (up to 110–120V). Unplug the UPS to ensure power is not available to the output receptacles. ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide www.powerware.com μ...

  • Page 47: Configuration

    NOTE The UPS exits Configuration mode automatically after two minutes of inactivity. Press and hold the On button and the exit Configuration mode at any time. EATON Powerware button) to modify the UPS configuration. Figure 33 button for approximately one second to select the ®...
  • Page 48 Press the Test/Alarm Reset button to select an option. Test/Alarm Reset Button Figure 33. Using Configuration Mode ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide www.powerware.com Configuration Mode Indicators & Press and hold the On and Test/Alarm Reset buttons simultaneously to toggle between Configuration and Operation modes.
  • Page 49 Input Voltage Site Wiring Fault Alarm AC Input Failure Alarm Alarm ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide LED Status Explanation On (default) Nominal input voltage is one of the following: S 120V for U models S 208V for EU/EUH and G/GH models S 230V for E/EH models All other nominal input voltages are disabled.
  • Page 50 CONFIGURATION ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide www.powerware.com 164201374 Rev D...

  • Page 51: Additional Ups Features

    X-Slot Cards X-Slot cards allow the UPS to communicate in a variety of networking environments and with different types of devices. The Powerware 9125 is factory-installed with a Single-Port Card, which can be replaced with one of the following X-Slot cards: ConnectUPS -X Web/SNMP Card - has SNMP and HTTP capabilities as well as monitoring through a Web browser interface;...

  • Page 52: Single-Port Card

    Multi-Server Card USB Card Single-Port Card The Powerware 9125 is factory-installed with a Single-Port Card, enabling connection to a PC for power management control or to the Powerware Expansion Chassis for multiple communication options. To establish communication between the UPS and a computer, connect your computer to the UPS communication port using the supplied communication cable.
  • Page 53 Remove the Single-Port Card on the UPS rear panel. Retain the screws (see Figure 36). Move the J3 jumper to the AS/400 On-Bypass relay, as shown in Figure 37. ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide ADDITIONAL UPS FEATURES Direction from the UPS —...
  • Page 54 Align the Single-Port Card with the slot guides and slide the card into the slot until it is firmly seated. Secure the Single-Port Card with the screws removed in Step 1. ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide www.powerware.com On-Bypass...

  • Page 55: Network Transient Protector

    IN. Connect the network or telephone cable (low voltage models only) to the jack labeled OUT. ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide ADDITIONAL UPS FEATURES Figure 38. Network Transient Protector 164201374 Rev D...

  • Page 56: Load Segments

    See your power management software manual for details (refer to the Software Suite CD or www.powerware.com for the latest information). NOTE If power management software is not used, the individual load segments cannot be controlled.

  • Page 57: Ups Maintenance

    Check the battery recharge date on the shipping carton label. If the date has expired and the batteries were never recharged, do not use the UPS. Contact your service representative. EATON Powerware ® 9125 Two-in-One UPS (2500/3000 VA) User’s Guide 164201374 Rev D www.powerware.com...

  • Page 58: When To Replace Batteries

    ELECTRIC ENERGY HAZARD. Do not attempt to alter any battery wiring or connectors. Attempting to alter wiring can cause injury. ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide www.powerware.com indicator flashes, the batteries may need replacing. W A R N I N G...

  • Page 59: How To Replace Ups Internal Batteries

    Disconnect the battery cable from the UPS and cut the battery cable wire tie. Battery Cable Figure 42. Disconnecting the Battery Cable ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide UPS MAINTENANCE C A U T I O N LED Panel 164201374 Rev D www.powerware.com...
  • Page 60 Reconnect the battery cable. Secure the cable to the battery retaining bracket with a tie wrap. Snap the LED panel into place. 10. Replace the UPS front cover. ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide www.powerware.com Battery Retaining Bracket Figure 43. Removing the Battery Retaining Bracket Figure 44.

  • Page 61: How To Replace Extended Battery Modules

    EBM cable into the battery connector on the first EBM. Attach the fixed cover plate to the EBM cable. ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide UPS MAINTENANCE C A U T I O N 164201374 Rev D www.powerware.com...

  • Page 62: Testing New Batteries

    (it may take a few seconds to turn off). If the check the battery connections. Call your service representative if the problem persists. ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide www.powerware.com Joining Brackets Figure 45. EBM Connections (120V UPS Model Shown) button for three seconds to initiate a self-test.

  • Page 63: Recycling The Used Battery Or Ups

    Do not discard waste electrical or electronic equipment (WEEE) in the trash. For proper disposal, contact your local recycling/reuse or hazardous waste center. ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide UPS MAINTENANCE W A R N I N G...
  • Page 64 UPS MAINTENANCE ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide www.powerware.com 164201374 Rev D...

  • Page 65: Specifications

    3000 VA 2100W PW9125-3000GH PW9125-2500EH 2500 VA, 1750W PW9125-3000EH 3000 VA, 2100W EATON Powerware Nominal Voltage 120V d f lt 110 120 127V 120V default; 110, 120, 127V selectable 208V default; 230, 240V selectable 208V d f lt 230 240V 230V d f lt 220 240V 230V default;...
  • Page 66 (Normal Mode) Regulation (Battery Mode) Voltage Waveform Normal mode: Sine wave; <5% THD with full PFC and nonlinear load ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide www.powerware.com Output Connections Load Segment 1 (2) 5-15R and (2) 5-20R...
  • Page 67 UL 1778, UL 497A CSA C22.2, No. 107.1, 107.2 NOM-019-SCFI Agency Markings cULus, NOM-NYCE EMC (Class A) FCC Part 15, ICES-003 ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide Extended Battery Module × × 60.7 8.9 cm 43.2 ×...
  • Page 68 7/16 3000 VA/2100W 5/13 NOTE Battery times are approximate and vary depending on the load configuration and battery charge. ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide www.powerware.com (6) 12V, 9 Ah internal batteries Sealed, maintenance-free, valve-regulated, lead-acid...

  • Page 69: Troubleshooting

    Before silencing an alarm, check the alarm condition and perform the applicable action to resolve the condition (see Table 11). To silence the alarm for an existing fault, press the status changes, the alarm beeps, overriding the previous alarm silencing. EATON Powerware Site Wiring Fault Overtemperature Overload Figure 46.
  • Page 70 Intermittent audible alarm Three-minute battery warning. Warning - Low Battery ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide www.powerware.com Action Check the power cord connections. Have a qualified electrician test and repair the outlet. Verify that the main utility breaker is on.
  • Page 71 30 seconds) or the load is defective. Overload Continuous audible alarm ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide TROUBLESHOOTING Action Prepare equipment for shutdown. The equipment is transferred to utility power; however, the utility power continues to be passively filtered by the UPS.

  • Page 72: Service And Support

    A replacement or repair unit will be shipped, freight prepaid for all warrantied units. NOTE For critical applications, immediate replacement may be available. Call the Desk for the dealer or distributor nearest you. ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide www.powerware.com 1-800-356-5737 1-919-870-3149 1-800-461-9166 ext 260...

  • Page 73: Warranty

    This limited warranty (this “Warranty”) applies only to the original End-User (the “End-User”) of any Powerware 3105, 3110, 3115, 9104, 9120, 9125, and FERRUPS up to 3.1 kVA Products (individually and collectively, the “Product”) purchased on or after June 1, 2004 and cannot be transferred. This Warranty applies even in the event that the Product is initially sold by Company for resale to an End-User.
  • Page 74 Warranty shall continue to run and the expiration of this Warranty shall not be extended upon payment of any overdue or unpaid amounts. ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide www.powerware.com This Warranty does not cover any defects or damages...

  • Page 75: Ten-Year Pro-Rated Limited Warranty (Us And Canada)

    In the USA, call the Customer Reliability Center 7x24 at 800-356-5737. Outside of the USA, call your local Powerware product sales or service representative, or call the Customer Reliability Center in the USA at 919-870-3149. For comments or questions about this Warranty, write to the Customer Quality Representative, 3301 Spring Forest Road, Raleigh, North Carolina 27616 USA.
  • Page 76 Product’s operation and maintenance manual; and protect against further damage to the Product if there is a covered defect. ® EATON Powerware 9125 Two-in-One UPS (2500/3000 VA) User’s Guide www.powerware.com This Warranty does not cover any defects or damages...

  • Page 77: Load Protection Guarantee (Us And Canada)

    In the USA, call the Customer Reliability Center 7x24 at 800-356-5737. Outside of the USA, contact your local Powerware product sales or service representative, or call the Customer Reliability Center in the USA at 919-870-3149. Company will not accept any Product for return, credit or exchange unless expressly authorized by Company in writing and delivered FOB Company factory.
  • Page 78 In the USA, call the Customer Reliability Center 7x24 at 800-356-5737. Outside of the USA, contact your local Powerware product sales or service representative, or call the Customer Reliability Center in the USA at 919-870-3149. For comments or questions about this Load Protection Guaranty, write to the Customer Quality Representative, 3301 Spring Forest Road, Raleigh, North Carolina 27616 USA.

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