Panasonic KX-NS1000 Programming Manual page 190

8.4.2 Users—ICDG Management—ACD Report
Maintenance Console Location
8.4.2 Users—ICDG Management—ACD Report
Feature Guide References
2.2.2.9 Supervisory Feature (ACD)
Call
Call—View Report
To display a report according to calls, follow the procedure below. This feature requires the Call Centre Feature
Enhancement activation key. If this activation key is not installed, the View Report button is greyed out.
1.
Enter the report output conditions and click the View Report button.
2.
The ACD Report - Call Report screen is displayed.
Item
ACD Report - Call Report
Start Date
Start Time
End Date
End Time
Result
ICDG
Answering Agent
Talk Time
Wait Time
Trunk
Caller ID/CLIP
3.
Reports can be outputted in the following 2 ways.
•
Export: Click the Export button to output the report to a local PC as a file.
•
Print: Click the Print button to print the report.
4.
Click the Close button to close the ACD Report - Call Report screen.
Maintenance Console Location
8.4.2 Users—ICDG Management—ACD Report
Feature Guide References
2.2.2.9 Supervisory Feature (ACD)
190 PC Programming Manual
The start date of the call.
The start time of the call. (HH:MM:SS)
The end date of the call.
The end time of the call. (HH:MM:SS)
The processing result. (Answered/Abandoned/Overflowed)
The incoming ICD Group number.
The answering member. (Extension Name/Extension Number)
The talking time. (HH:MM:SS)
The waiting time. (HH:MM:SS)
The incoming trunk group number.
The caller's number.
Description