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Region and country
All other countries
Reporting problems
If any problems are encountered when installing or operating this equipment,
follow this procedure to investigate and report:
1. Search this document and the software release notes of supported releases.
2. Visit the Motorola website at
3. Ask for assistance from the Motorola product supplier.
4. Gather information from affected units such as:
5. Escalate the problem to Motorola as follows:
Repair and service
If unit failure is suspected, visit
the Return Material Authorization (RMA) process.
Warranty
Motorola's standard hardware warranty is for one (1) year from date of shipment
from Motorola or a Motorola Point-to-Point Distributor. Motorola warrants that
hardware will conform to the relevant published specifications and will be free from
material defects in material and workmanship under normal use and service.
Motorola shall within this time, at its own option, either repair or replace the
defective product within thirty (30) days of receipt of the defective product.
Repaired or replaced product will be subject to the original warranty period but not
less than thirty (30) days.
To register PTP products or activate warranties, visit
http://www.motorola.com/ptp/support.
phn-1478_005v000
Apr 2010
The IP addresses and MAC addresses
o
The software releases
o
The configuration of software features
o
Any available diagnostic downloads
o
Either: send e-mail to
o
Or: call Wireless Broadband Technical Support.
o
Support telephone number
+420 533 336 946
http://www.motorola.com/ptp.
support.ptp@motorola.com
http://www.motorola.com/ptp/support
Contacting Motorola
for details of
7
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