1. Manuals
  2. Brands
  3. Newpoint Manuals
  4. Software
  5. COMPASS 4
  6. Getting started manual

Newpoint COMPASS 4 Getting Started Manual

Power sentry - newpoint boating equipment user manual
Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
Getting Started with
Newpoint ™ Compass 4.0
also includes the
Technical Support Guide
Newpoint Technologies, Inc.
13 Red Roof Lane
Newpoint Technology Park
Salem, NH 03079-2929 USA
telephone +1 603 898-1110
fax +1 603 898-1113
http://www.newpointtech.com
support@newpointtech.com

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the COMPASS 4 and is the answer not in the manual?

Questions and answers

Summary of Contents for Newpoint COMPASS 4

  • Page 1 Getting Started with Newpoint ™ Compass 4.0 also includes the Technical Support Guide Newpoint Technologies, Inc. 13 Red Roof Lane Newpoint Technology Park Salem, NH 03079-2929 USA telephone +1 603 898-1110 fax +1 603 898-1113 http://www.newpointtech.com support@newpointtech.com...

  • Page 2: Windows Nt

    January, 2001 Newpoint ™ Compass software provides monitoring and control functions and information management for satellite earth stations. Software Version: Operating System: Doc. Number: Doc. Revision Newpoint Technologies, Inc. makes no representations that use of its products in the manner described in this publication will not infringe on existing or future patent rights, nor do the descriptions contained in this publication imply the granting of licenses to make, use, or sell equipment or software in accordance with the description.

  • Page 3: A Welcome From The President

    A Welcome from the President Welcome to the Newpoint family. This Guide contains information you will need to ensure success with Newpoint Compass. Each section contains practical information. Use this Guide to install the program, find answers to your questions, and find out about technical support services, plans, and options.

  • Page 4: Contacting Newpoint Technologies

    Contacting Newpoint Technologies Newpoint Technologies Headquarters Figure 1 Newpoint Technologies Headquarters Newpoint Sales Team Newpoint Sales hours are 8:00 a.m. to 6:00 p.m. (EST), Monday through Friday. You can leave messages at any time; you will be contacted by an authorized Newpoint Sales representative. Phone: 1-800-447-4772 (USA) 1-603-898-1110 (International)

  • Page 5: Table Of Contents

    ELCOME FROM THE ONTACTING EWPOINT Newpoint Technologies Headquarters... 4 Newpoint Sales Team ... 4 Technical Support ... 4 ...7 BOUT THIS UIDE Objectives... 7 Intended Audience... 7 Document Conventions... 8 Windows Navigation Conventions... 8 ...9 BOUT THE ROGRAM New in this Release ... 10 Upgrade Information...
  • Page 6 AINTENANCE LANS ... 68 PPENDICES INDOWS AVIGATION Windowing and Window Elements ... 69 Navigating in Newpoint Compass ... 71 & T AINTENANCE ROUBLESHOOTING Computer Failure... 73 Network Failure... 73 Software Failure ... 73 Using the DataScope to Detect Problems ... 74 &...

  • Page 7: About This Guide

    About this Guide This Guide provides information and procedures required to install and configure Newpoint Compass software. Objectives With the assistance of this manual, you will be able to: install all components of Newpoint Compass version 3.0 locate the install directories for all components complete initial configuration tasks obtain further information and assistance from Newpoint Technical Support...

  • Page 8: Document Conventions

    Document Conventions The following conventions are used throughout this guide. Convention This typeface is used in examples of command courier sequences and ASCII file contents. Italics identify new terms and variable expressions, Italic Text such as parameters. Angle brackets specify keyboard keys, such as the <...

  • Page 9: About The Program

    About the Program Figure 2 Sample Compass Console What’s in the box? System Configuration Flexibility In Compass Administrator, use simple point-and-click routines to add new sites (nodes) and devices. The Administrator makes it easy to customize system alarms, and other driver point details. From here you can also edit Console screens and logic scripts, and view current or historical data trends.

  • Page 10: New In This Release

    Manager for Windows NT. This section briefly introduces features ™ recently added to the program. Newpoint Technologies, Inc. Salem, NH 03079 Compass 4.0 can be installed and used on Windows 2000 operating system. Web Interface With the optional can view system data from any computer installed with a web browser.

  • Page 11: Adobe Acrobat

    The Device Library User Guide is included in the documentation suite on the standard Compass CD; paper copies can be purchased through your sales representative. Compass 4.0 is now supported by a newer Draw version of the program (SL-GMS 6.0) Compass 4.0 is now supported by a newer...

  • Page 12: Upgrade Information

    If you upgrade, you must upgrade all systems at all sites; you cannot upgrade only some of the systems in a network. If you use Mercury units in your system, and you upgrade to Compass 4.0, you must also upgrade the Mercury units. Newpoint Technologies, Inc. Salem, NH 03079 COMP-USER-006 Rev.
  • Page 13 The following files are protected during an upgrade or re- installation to the same target directory (\COMPASS). Any other file is subject to replacement. Therefore, we strongly recommend that you avoid edits to files not included in the list. Ø Ø...
  • Page 14 There is very little reason to upgrade a driver that is working properly in your system. If you do upgrade a working driver, be prepared to re-apply any customization you added to the previous point file and supporting screens. You will not be able to connect to a Compass node that is using an older version of Compass than is installed at the local node.
  • Page 15 The utility configures the visibility and sensitivity attributes for all submodels that do not already have them configured. It sets them to True (1); the submodels will be visible and detectable. Command SCRPATCH SCRPATCH <directory-name> SCRPATCH <screen-name> Upgrading from Satnet ™ Manager for SCO UNIX or Windows NT At this time, Newpoint Compass does not upgrade previous software released as Satnet Manager, or under any other product name.

  • Page 16: Installing Newpoint Compass

    Installing Newpoint Compass Directory Structure During installation, Newpoint Compass creates several directories for program configuration and executable files. Directory The readme file (in .doc or .txt format) COMPASS describes program improvements and (root includes information that may not be directory) documented elsewhere.
  • Page 17 Directory Newpoint Compass Draw optional \gms graphics package \gmsdong Sentinel (protection key) installation files Standalone Scripting (IM&L and RRIML) \iml configuration and executable files files developed using the Interpreted Rule \irdrv Driver language device driver function libraries, optional \lib Client Toolkit files empty until you begin to implement data \remote replication.

  • Page 18: Hardware Requirements & Recommended Settings

    Hardware Requirements & Recommended Settings Pentium II 233 MHz Processor (see note below) at least 300MB free Hard Drive space available for a complete installation Use a three-button mouse to take advantage of all Mouse navigation features in Newpoint Compass. (A two-button mouse is acceptable) SVGA monitor, that can support 65536 Colors, Small Display...
  • Page 19 The minimum processor speed and installed RAM required to support your system is directly related to the number of devices, clients, and graphical user interfaces (GUIs) you plan to incorporate into the system. The requirements above will adequately support a small system. However, a more realistic approach is to plan for future system expansion, and to purchase as much processor power and RAM as you can afford.

  • Page 20: Installing Newpoint Compass

    Installing Newpoint Compass Installing from the Newpoint Compass CD-ROM is a simple process. To install, you should have Windows NT Administrator privileges, which allow you to perform NT system maintenance, such as setting up user accounts. These installation procedures are for the Windows NT version of Newpoint Compass only.
  • Page 21 Figure 5 Welcome to Installation It is especially important to close all other programs before you begin to install Compass. Click on Next to continue. Figure 6 Software License Agreement Click on Yes to accept the terms of this agreement and to continue to the next window.
  • Page 22 Figure 7 Enter User Information If you are installing the program for evaluation, enter Demo. Click on Next to continue. If Compass is in demo mode, the node shuts down after four hours. You will not be able to connect to this node from any other node. If the Compass key is removed from the serial port while the program is running, Compass enters demo mode for up to four hours, and then shuts down.
  • Page 23 Both keys are 25-pin standard IBM PC serial / parallel port adapters with male and female connectors. Plug the female end of the blue Newpoint Compass key into a serial (COM) port on the back of the computer. Plug the female end of the gray Rainbow Draw key into a parallel (LPT) port.
  • Page 24 Figure 9 Select Installation Type Complete: Select the default to install all program files – for a typical configuration. Custom: Select this option to review individual program components to install. See below for details. Click on Next to continue. Figure 10 Select Components to Install To select or deselect a component, click on the checkboxes to the left of the component list.

  • Page 25: Installation Components

    Installation Components These components are installed from the standard Compass 3.0 CD- ROM. Optional modules are only accessible if you have purchased them, and if your Compass key (dongle) is properly configured. Contact Newpoint Customer Service for assistance or to purchase desired options if you can not access installed components.
  • Page 26 Figure 11 Enter System Super-User Newpoint Compass provides additional security features to control point access. See the Newpoint Compass User Guide for details. Click on Next to continue. To configure a different super-user after initial installation, you must edit settings in the NT Registry. Click on the Start button on the NT Desktop, and choose Run.
  • Page 27 Figure 12 The Windows Registry Editor Figure 13 Select Program Folder Newpoint Technologies, Inc. Salem, NH 03079 Click on Next to accept the default Program Folder, or type an alternate name. This Windows Program folder will contain icons to access program functions.
  • Page 28 Figure 14 Progress Bars The installation utility displays a progress bar to report current status of the process. You can cancel the installation at any time (click on the Cancel button). After Compass installation is complete, you may be asked if you wish to install additional supporting programs, such as Adobe Acrobat, or the Apache Web Server.
  • Page 29 Figure 15 Important Information! IMPORTANT! Reboot your computer to complete a first-time installation. Click on Finish to close the window. If the option to reboot is selected, your system will shut down all open applications and reboot. Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev.

  • Page 30: Installing The Apache Web Server (Optional)

    Installing the Apache Web Server (optional) Figure 16 Apache Web Server Installation Option After Compass installation, you are asked if you want to install Apache Web Server, which is required to support the new Compass Web Interface. If you do not already have Apache Web Server installed on your hard drive and you plan to use the Web Interface, click on Yes.
  • Page 31 Figure 17 DNS Settings for Windows NT Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01...
  • Page 32 Figure 18 DNS Settings for Windows 2000 Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01...

  • Page 33: A Crobat 4 ( Optional )

    Installing Adobe Acrobat 4 (optional) Figure 19 Adobe Installation Option At the end of the installation, you are asked if you would like to install Adobe Acrobat. Acrobat is a cross-platform document viewer. All Compass User Guides and other documents loaded into the \COMPASS\docs directory are in a format readable by Acrobat.
  • Page 34 Figure 21 Select Installation Location Click on Next to accept the suggested installation location for the Adobe Acrobat files, or click on Browse to select an alternate location. Figure 22 Installation Confirmation If the installation is successful, a pop-up information window appears;...
  • Page 35 Adobe Acrobat Reader is distributed free of charge on this CD. For additional technical support, related document management products, and updates to the Reader, please go http://www.adobe.com Technologies can not be held responsible for use of this Reader or any other Adobe product. If you have any problems accessing Newpoint documents (in .pdf format) with the Reader, the full extent of our ability to help you will be to forward another copy of the .pdf file to you.

  • Page 36: Reinstalling Newpoint Compass

    Reinstalling Newpoint Compass In rare instances, you may need to reinstall Newpoint Compass to replace corrupt or lost files. (These problems are usually caused by hardware failures.) If you must reinstall the program, insert your Newpoint Compass CD ROM and proceed as if you were installing the program for the first time.
  • Page 37 The files below are protected during upgrade or re- installation to the same target directory (\COMPASS). Any other file is subject to replacement. Therefore, we strongly recommend that you avoid edits to files not included in the list. Ø etc\system.pnt Ø...

  • Page 38: Installing Your Rainbow Key

    Installing Your Rainbow Key Newpoint Compass uses a security key to prevent unauthorized access to program functions and components. To activate your key, follow the simple steps below. If you do not activate the key, the program runs in demo mode, and only for a four hour period. Hardware Keys (or dongles) are assigned serial numbers that identify and enable the software modules you have purchased.
  • Page 39 This path to the dglsetup executable file is only applicable if you installed the program to the default location suggested during the installation process. If you chose to install Newpoint Compass to another location on your hard drive, use the Browse button to search for and select the file in the alternate location.

  • Page 40: Modifying Port Settings

    Modifying Port Settings During installation, the Sentinel Driver locates all ports known to Windows NT and configures these ports automatically. You can also define ports and edit settings; select Configure Sentinel Driver from the Functions menu. Most systems do not require customization. If you edit settings, remember to reboot the system for changes to take effect.

  • Page 41: The Newpoint Device Library

    The Newpoint Device Library Newpoint Technologies includes a collection of Compass compatible device drivers and supporting Console screens with each Compass software distribution. Because there are so many drivers in this Device Library, we have also developed a utility to help you install only those you need.

  • Page 42: Installing Library Drivers

    Installing Library Drivers Figure 26 Device Library Installation Welcome Screen To install drivers from the Device Library, click on the Start button on the Windows NT desktop. Select Programs / Newpoint Compass / Driver Installation. (Or, you can double click on the GDRVINST.BAT file in the \COMPASS\bin directory.) Click on Next to continue.
  • Page 43 Figure 27 Identify Install Source In some cases, you may want to install device drivers from a directory created on your hard drive, a virtual drive, or on a network drive. To access those drivers, they must be stored in \COMPASS\drv on the drive, or the installation utility will not be able to detect the files.
  • Page 44 Figure 28 Select Device Drivers Click on each driver you want to install. You can install each driver individually, or hold down the <C select all the drivers you wish to install. Click on Select All or De-Select All to include or exclude all drivers from the installation.

  • Page 45: Driver Upgrades

    Driver Upgrades The installation program determines if there is a driver directory with the same name already installed. If there is a previous installation, you are notified, and asked if you still wish to install the driver. Upgraded drivers, when installed, are renamed by adding an underscore character and a number (single consecutive digit) to the name of the driver directory.

  • Page 46: Errors

    Errors Occasionally, you may encounter the following issues as you attempt to install from the Device Library. Use the explanation beside each issue to try to resolve the problem. If you still experience problems, contact Newpoint Technical Support. Error Incorrect or The physical drive indicated by the user does Corrupt Driver not contain a \COMPASS\drv directory.

  • Page 47: Device Library Contents And File Structure

    Console screens you can use to create runtime monitor and control displays. The following devices are included in the Newpoint Compass 4.0 distribution. Each driver is assigned a four-digit identification number, which is built into filenames for related screens, code, and documentation.

  • Page 48: Current Device Library, By Module Id

    Current Device Library, by Module ID The following devices are included in the Newpoint Compass 4.0 distribution. Driver Andrew APC 100 1001 Andrew APC 300 1002 1004 Comsat RSI UDCs Comtech / GSI 1005 UDCs 1006 CPI HPAs 1007 EFData Modems...
  • Page 49 Driver Scientific Atlanta 1036 Switch 1037 Locus SSPA 1038 Locus Switches 1039 IDB HPA Switch 1040 Radyne Modems Fairchild Modems & 1041 Switches Xicom HPAs and 1047 Switches Satellite Systems 1050 Corporation Beacon Tracking Receiver Comstream Modem 1053 & Switch Schneider Modicon 1056 1057...

  • Page 50: Logging Into And Exiting The System

    Logging Into and Exiting the System This section details how to start the Newpoint Compass computer, and to launch Newpoint Compass. IMPORTANT! Before you can use the program to monitor your system, you must configure System Parameters. The Compass User Guide contains these important procedures.

  • Page 51: Stopping And Starting Compass Administrator

    Stopping and Starting Compass Administrator Open Newpoint Compass using one of the following methods: RECOMMENDED: icon placed on your Desktop during installation or Select Programs/Compass from the Windows NT Start menu, Click on the Start menu button, select Programs/Command Prompt to access the command prompt. Enter fepadm. Before you exit the Newpoint Compass Administrator, close all open windows, and bring the current node to Stop state.
  • Page 52 We recommend that you close all Compass clients before restarting the program. The Compass node is placed in Unavailable state if you initiate the Newpoint Compass Administrator, but the Compass service is not yet active in the Windows NT Services Administrator. To access any Compass application, open the Newpoint Compass programs menu from the Windows NT Desktop.

  • Page 53: Important Notes

    IMPORTANT NOTES Windows NT maintains its own Event Log, that records events as they occur on the PC. To access the Event Log, click on the Start button on the Windows NT Desktop. Select Programs, then Administrative Tools (Common). On the Tools list, select the Event Viewer, and from the Log menu, select the Application Log.
  • Page 54 As you initiate Compass, you may see the following message: Current configuration exceeds actual license. You must reduce your configuration to match your license. Terminating Newpoint Compass core processes... Failed to enter IDLE state. Newpoint Compass state changed to STOP. This message appears because there are too many devices configured on the Compass node as licensed from Newpoint.

  • Page 55: Changing Node States From The Administrator

    Changing Node States from the Administrator Figure 30 Change Compass Node State A Compass node must be in either Run or Idle state before you can perform most administrative or configuration tasks. To change the state of a Compass node, click on the node once. On the pop-up menu, select Change Newpoint Compass State to display the Compass State window.

  • Page 56: Changing Node States At A Command Prompt

    Figure 31 The Node State Change Log If there are any problems opening point files for system drivers as you attempt to go to Idle or Run state from Stop, the log displays an error message. The message includes the name of the associated point file, the line number in the file, and a brief description of the problem.
  • Page 57 The Edit and Runtime-Config menu options on the Administrator are only enabled when the current (selected) node is in Run or Idle state. If the Compass node goes down (crashes, or you bring fepstate to 0 from a command prompt) while you are working in the Compass Configurator, one of these error messages may appear as you try to enter data or to exit from Configurator:...

  • Page 58: Configuring The System

    Configuring the System There are several tasks you must complete in Compass before you begin to add and configure any devices to the system. Unless otherwise indicated, all of these tasks are performed from the Runtime-Config / System Configuration menu on the Newpoint Compass Administrator.

  • Page 59: Newpoint Technical Support

    Newpoint Technical Support This section details Newpoint policies and procedures for technical support. Contact your sales representative for further information. What do we Support? Supported Software Versions The Technical Support Group supports the current version of Newpoint Compass for Windows NT. Previous versions are also supported to a limited extent.
  • Page 60 System Support vs. Consulting Services and Tutorials System Support is the resolution of problems that impede use of your system, such as missing or defective functionality, system crashes and error messages. System Support services are included in warranty agreements and support plan contracts. For example, contact us for technical support if you receive error messages when you attempt to add a new driver bus to the system, using documented procedures.

  • Page 61: How Do We Provide Support

    How do we provide support? This section describes how we provide technical support, and how you contribute to the process. The Problem Resolution Process Every call or contact you make to our Support Group follows the process below. Process You will always know who you are speaking to Welcome and from the beginning of the call, and we will verify Introductions...

  • Page 62: Problem Prioritization And Resolution Goals

    Problem Prioritization and Resolution Goals We will attempt to resolve every issue as quickly as possible, but sometimes you may find that your situation is not handled as quickly as expected. Newpoint Technical Support Engineers prioritize (and assign resources to) technical issues according to the criteria below, to ensure that all clients receive support for their most critical issues as soon as possible.

  • Page 63: Support Is A Collaborative Process

    Support is a Collaborative Process Technical Support can be a difficult process over distance. We believe that as the owner or operator of your system, you are motivated to make sure that the system is up and running; therefore, you must become involved in the successful operations and support of the system.

  • Page 64: Newpoint Technologies, Inc

    Before you call for support, review the checklist below to further diagnose the problem, or even to solve the problem without further assistance. Have you recently modified your system? Is it possible to return to the original configuration? Have you upgraded your operating system? a driver file? What is the exact error message received? What were you doing (under what conditions) when the error occurred? Does the error occur frequently? constantly?

  • Page 65: Newpoint Technologies, Inc

    Maintenance Plans - Compass Licensed Software Software Warranty Maintenance (90 days) Plans Cost Included Services Point Release Upgrades Device Library Upgrades Toll Free (Technical) Support Response Time Web Support and Included Fax on Demand Applications (Tutorial) Support Consulting $200/hr Services – at NTI Response Time for Consulting 8 hours...

  • Page 66: Newpoint Technologies, Inc

    Terms and Conditions The table above represents options for Compass Product Licensed sales only. Maintenance, if purchased, commences upon shipment of the software from Newpoint Technologies, Inc., and is valid for 12 months thereafter. Software List Price is the list price of all Newpoint software products and licenses. Point Release Upgrades are interim releases and do not include major upgrades.

  • Page 67: Newpoint Technologies, Inc

    Training discounts apply to a maximum of five classes within the maintenance year and can be applied to one student for five classes or one class for five students. Discount is provided against cost of training excluding travel and expenses. Expenses for training at Newpoint are the responsibility of the attendee(s).
  • Page 68 Newpoint Technologies, Inc. COMP-USER-006 Salem, NH 03079 Rev. 3.2 –01/31/01...

  • Page 69: Newpoint Technologies, Inc

    Windows Navigation Conventions Windowing and Window Elements A window is a framed rectangular area of the screen. Some windows, such as the system overview window, occupy the entire screen, while others are smaller, and appear on top of larger windows. Title Bar The title bar is a strip across the top of the window, and contains the window name.

  • Page 70: Newpoint Technologies, Inc

    Execute buttons perform control functions. When an Execute button is selected, a small pop-up window appears, asking for confirmation of the request before performing the action. This pop-up window has three buttons from which to choose. If the function is a state change, two of the buttons are labeled with the states (e.g., Auto and Manual) and the third button is labeled Cancel.

  • Page 71: Newpoint Technologies, Inc

    Navigating in Newpoint Compass Newpoint Compass uses Windows NT compliant navigation conventions. If you’ve never used Windows NT compliant programs, we strongly suggest that you read this section to become familiar with terms and conventions used in the program. This sample window contains many typical navigation components.

  • Page 72: Newpoint Technologies, Inc

    Pop-up List Button: Click on the button to display a pop-up list of items to select. Pull-down List Box: Click on the arrow to display a drop-down list of items to select. Mouse Pointer: Use this pointer to indicate items or areas to select or open.

  • Page 73: Newpoint Technologies, Inc

    Maintenance & Troubleshooting Computer Failure If a computer fails to boot up, it could be that the monitor or keyboard is not plugged into the computer. Check these connections and reboot the computer. The first display will show what hardware is connected to the IDE bus, such as hard drive, tape drive and CD-ROM.

  • Page 74: Newpoint Technologies, Inc

    Using the DataScope to Detect Problems The Newpoint Compass DataScope utility detects data transfer problems between your serial devices and the Newpoint Compass server (the FEP). You can also monitor communications on a remote FEP. Your system device drivers must be running in order to view their processes in the DataScope.

  • Page 75: Newpoint Technologies, Inc

    Click on Stop to freeze the current page of data on the screen. The Stop button toggles to display Start – click on Start when you are ready to view more information. (Note that when you click on Stop, you also freeze the DataScope –...

  • Page 76: Newpoint Technologies, Inc

    Tips & FAQ's Check out the Newpoint website! Figure 34 Newpoint Technologies Customer Support Page (top) On your Internet browser, go to http://www.newpointtech.com. The Newpoint Customer Support Section contains downloadable manuals, presentations, and whitepapers FAQs and tips for using Newpoint Compass contact information for additional Technical Support forms to report apparent defects and to request enhancements Newpoint Technologies, Inc.

  • Page 77: Newpoint Technologies, Inc

    Software Issues This section addresses open software issues that you may encounter as you install, configure, and use Newpoint Compass software products. None of these issues are catastrophic, and are slated for correction in a future release, if possible. TCL / TK Error Messages As you perform certain functions in Newpoint Compass, excessive CPU usage may cause TCL/TK error messages to appear.

  • Page 78: Newpoint Technologies, Inc

    If Norton Utilities is loaded on the same PC, and the Global DB Size (kb) parameter is set too high, the message Commit Memory Utilization is high appears as you change the node state from Stop to Idle or Run. The key thing to remember is to configure 1000 (KB) per driver as a starting point and adjust settings from there.

  • Page 79: Newpoint Technologies, Inc

    Frequently Asked Questions Question : How do I change my Newpoint Compass super-user from what I picked when I installed the software? Answer : Change the super-user in the Windows NT Registry. Log in to Windows-NT with administrator rights, and start the Registry Editor (Start / Run / regedit.exe through the following path:...

  • Page 80: Newpoint Technologies, Inc

    Question How can I confirm which version of the Newpoint Console is installed? Answer At the Windows command prompt, type the following command to confirm the software version. (This command works with any Satnet Manager or Newpoint Compass version.) fepcon -v This command opens a pop-up window to display the current version of the Console.

  • Page 81: Newpoint Technologies, Inc

    Question : Where are the Alarm and Event Log files stored? Answer : Alarm and Event tables, as well as Trend Historian tables, are stored in the \etc\data directory under the FEPHOME directory, as specified by the system environment settings (this is typically C:\COMPASS\etc\data).

  • Page 82: Newpoint Technologies, Inc

    Question : For some reason, system drivers seem to be stuck in a loop, and performance is suffering. What can I do? Answer : At a command prompt, type the command fepkill –9 <pidnumber> (The pidnumber is the PID of the driver process as shown in the Windows NT Task Manager.) This command kills the driver, and you don’t have to reboot the system to regain control.

  • Page 83: Newpoint Technologies, Inc

    FAX - Technical Support Checklist To expedite the resolution of your question and to help you track it, please complete this checklist before you contact the Newpoint Technical Support Group. This form also serves as a faxed Technical Support Request; fill in all information you can provide and fax to Technical Support.

  • Page 84: Newpoint Technologies, Inc

    Installation Parameters As you install and configure Newpoint Compass, make notes using the following table. The more information you can provide as you request Technical Support, the more effectively and successfully we can help you address your issues. This information is also crucial if you need to re-install the software.

  • Page 85: Newpoint Technologies, Inc

    System Hardware (Machine Name _______________________ ) Minimum Requirements Processor Pentium II –233 HZ Memory at least 96 MB (RAM) at least 300 MB Hard Drive available Media CD-ROM drive Tape Backup 1 GB Monitor 14 “ SVGA System Hardware (Machine Name _______________________ ) Minimum Requirements Processor Pentium II –233 HZ...

  • Page 86: Newpoint Technologies, Inc

    Installation Newpoint Compass Blue key (Compass) Version Serial Numbers Parallel Port Printer Port Installation Path Black Box FEP Setup Type Complete Custom (identify installed modules below) Kernel & Server Files Driver Pack Demo Files Program Files DataScope FEPHOME: Environmental Variable Path GMS_HOME: Newpoint Technologies, Inc.

This manual is also suitable for:

Compass 4.0

Table of Contents