Troubleshooting Guide - Shark NV830 Series Instructions Manual

TROUBLESHOOTING
GUIDE
WARNING: To reduce the risk of shock and unintended operation, turn off
power and unplug unit before servicing�
This vacuum nozzle is specifically designed to pull in all types of debris and therefore can give
the feeling of being self-propelled, especially on short carpets. If you'd like to feel less pull
forward when using, you can change the handle mode setting from Carpet to either Hard Floor
(for slower brush speed) or High Carpet (for less suction).
Vacuum is not picking up debris� No suction or light suction�
(Refer to Maintenance section for more information�)
•
Check filters to see if they need cleaning. Follow instructions for rinsing and drying the filters
before reinserting in the vacuum.
•
Dust cup may be full; empty dust cup.
•
Check hose, connections, wand, nozzle, and accessories for blockages; clear blockages if required.
•
Remove any string, carpet fibers, or hair that may be wrapped around the brushrolls.
Vacuum lifts area rugs�
•
Turn off unit to disengage the brushrolls. Be sure to select Thick Carpet/Area Rug setting.
•
Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
Brushroll and/or Soft Roller does not spin or the Brushroll Indicator Light
turns red�
•
Turn off vacuum, and move it away from any obstruction. Turn on vacuum and tilt handle back
to activate brushroll.
•
If Brushroll Indicator Light on floor nozzle remains red, turn off vacuum and unplug. Disconnect
nozzle and remove any blockages. Make sure brushroll garage lid is firmly locked into position
on both sides. Plug in vacuum, turn on power, and tilt handle back to activate brushroll. If
Brushroll Indicator Light isn't green and headlights are flashing, check again that both sides of
lid are locked in place.
•
If Brushroll Indicator Light is still red, please contact Customer Service at 1-800-798-7398.
The Brushroll Indicator Light on the floor nozzle doesn't light up (either green
or red) when you tilt the handle back�
•
Turn off the unit. Move the handle back up into the upright lock position and unplug the
vacuum. Make sure the brushroll garage lid is firmly locked into position on both sides. Plug
in the vacuum and turn on power, then tilt handle back to activate brushroll. If the Brushroll
Indicator Light on the floor nozzle turns green, the issue has been fixed.
•
If Brushroll Indicator Light is still red, please contact Customer Service at 1-800-798-7398.
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1-800-798-7398
Vacuum turns off on its own or Brushroll Indicator Light flashes red�
•
This vacuum is equipped with a motor-protective thermostat. If your vacuum overheats, the
thermostat will automatically turn the suction motor off. Perform the following steps to reset
the thermostat:
1. Turn vacuum off and unplug it.
2. Empty dust cup and clean filters (see Maintenance section).
3. Check for blockages in hose, accessories, and inlet openings.
4. Allow unit to cool for a minimum of 45 minutes.
5. Plug in vacuum and turn it on.
•
If hose is not fully connected to the pod, it can cause a poor electrical connection and the
hose can come loose, turning the vacuum off.
1. Turn vacuum off and unplug it.
2. Empty dust cup and clean filters.
3. Check for blockages in hose, accessories, and inlet openings.
4. Remove cord from cord hook so hose latch can be seen and engaged.
5. Ensure that hose, wand, and handle are all clicked securely into place at all connection points:
a. Where hose meets back of pod (may require additional force; pull on hose to ensure
latch is fully engaged)
b. Where wand plugs into floor nozzle
c. Where handle plugs into wand
6. Plug in vacuum and turn it on.
Note: If vacuum still does not run properly, contact Customer Service at 1-800-798-7398.
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