Nvidia shield Troubleshooting Manual page 2

If your SHIELD Remote fails to apply a software update, your SHIELD
Remote battery may need to be charged. Charge your SHIELD Remote until
the battery is sufficiently charged. To check to see if your SHIELD Remote is
sufficiently charged, from the SHIELD TV Home screen, select SHIELD
accessories
has the message "Battery: Good" underneath it, then your SHIELD Remote is
sufficiently charged to receive a software update.
If your SHIELD Controller won't connect with your SHIELD TV,
instructions to connect SHIELD
If SHIELD Controller is charged and still does not connect,
repeat the instructions.
If SHIELD Controller still does not connect, follow these steps:
1. On the SHIELD TV Home screen, select SHIELD
accessories
2. Select "Forget all accessories" > "OK."
3. Repeat the instructions to connect SHIELD Controller and your
other accessories..
If these steps don't fix the issues, please
and look for "SHIELD remote" in the list. If it
controller.
.
contact NVIDIA
follow these
restart SHIELD
support.
and