A service technician is scheduled to arrive at the client's location on the business day after remote
problem determination is completed. Lenovo provides service 8:00 am - 5:00 pm in the client's local
time zone, Monday - Friday, excluding Lenovo holidays. Calls received after 4:00 pm local time require
an extra business day for service dispatch. Next business day service is not guaranteed.
In general, the following types of Lenovo warranty service upgrades for the Storwize V7000 are available:
Warranty and maintenance service upgrades:
Three or five years of 9x5 or 24x7 service coverage
Onsite response from next business day to 2 or 4 hours
Up to five years of warranty extension for all service levels in one or two year increments
Hard Drive Retention
Lenovo's Hard Drive Retention service is a multi-drive hard drive retention offering that ensures your
data is always under your control, regardless of the number of hard drives that are installed in your
Lenovo system. In the unlikely event of a hard drive failure, you retain possession of your hard drive
while Lenovo replaces the failed drive part. Your data stays safely on your premises, in your hands.
The Hard Drive Retention service can be purchased in convenient bundles with our warranty
upgrades and extensions.
Remote Technical Support Services (RTS) - 1 or 3 years
RTS provides comprehensive technical call center support. RTS can reduce problem resolution
time, decreasing the cost to address technical problems and increasing uptime.
The Storwize V7000 conforms to the following regulations:
FCC - Verified to comply with Part 15 of the FCC Rules, Class A
Canada ICES-003, Class A
Australia and New Zealand Class A statement
European Union Council Directive 2004/108/EC
EN 55022, Class A
Japan VCCI Class A statement
People's Republic of China Class A statement
Taiwan Class A compliance statement
Korea KCC Class A statement
Russia EMI Class A statement
Lenovo provides end-to-end storage compatibility testing to deliver interoperability throughout the
network. The Storwize V7000 supports attachment to Lenovo System x®, ThinkServer®, BladeCenter®,
and Flex System™ hosts by using iSCSI, FC, or FCoE storage connectivity protocols. Hybrid storage
connectivity also is supported.
Note: Tables that are provided in this section are for ordering reference purposes only. End-to-end storage
configuration support must be verified through the following System Storage Interoperation Center (SSIC)
IBM Storwize V7000 for Lenovo