Certificates And Support; Technical Support; Qr Code Label; C.1 Technical Support - Siemens MASS 2100 Operating Instructions Manual

Certificates and support

C.1

Technical support

If you have any technical questions about the device described in these Operating Instructions
and do not find the right answers, you can contact Customer Support:
● Via the Internet using the Support Request:
● Via Phone:
– Europe: +49 (0)911 895 7222
– America: +1 423 262 5710
– Asia-Pacific: +86 10 6475 7575
Further information about our technical support is available on the Internet at
Technical support (http://support.automation.siemens.com/WW/view/en/16604318)
Service & Support on the Internet
In addition to our documentation, we offer a comprehensive knowledge base online on the
Internet at:
Service and support (http://www.siemens.com/automation/service&support)
There you will find:
● The latest product information, FAQs, downloads, tips and tricks.
● Our newsletter, providing you with the latest information about your products.
● Our bulletin board, where users and specialists share their knowledge worldwide.
● You can find your local contact partner for Industry Automation and Drives Technologies
in our partner database.
● Information about field service, repairs, spare parts and lots more under Services.
Additional Support
If you have additional questions about the device, please contact your local Siemens
representative and offices at:
Local contact person (http://www.automation.siemens.com/partner)
C.2

QR code label

A QR code label can be found on the device. With the use of a smart phone, the QR code
provides a direct link to a website with information specific to the device, such as manuals,
FAQs, certificates, etc.
MASS 2100 & FC300 (FCT030)
Operating Instructions, 06/2017, A5E39789040-AA
Support request (http://www.siemens.com/automation/support-request)
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