Other Problems - Brother DCP-J774DW Online User's Manual

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Other Problems

Copying Difficulties
Difficulties
Black lines or streaks appear in
copies.
A
Black marks or spots appear in
copies.
Dark lines appear at regular
intervals.
Copies are blank.
Poor copy results when using the
ADF.
(ADF models)
Fit to Page does not work
correctly.
Scanning Difficulties
Difficulties
TWAIN or WIA errors appear
when starting to scan.
®
(Windows )
OCR does not work.
Poor scanning results when using
the ADF. (Black lines appear in
the scanned data.)
(ADF models)
PhotoCapture Center Difficulties
Difficulties
Removable Disk does not work
correctly.
> If You Are Having Difficulty with Your Machine
Suggestions
Black lines on copies are typically caused by dirt or correction fluid on the glass
strip. Clean the glass strip, scanner glass, and the white bar and white plastic
above them.
See Related Information: Clean the Scanner.
Black marks or spots on copies are typically caused by dirt or correction fluid on
the scanner glass. Clean the scanner glass and white plastic above it.
See Related Information: Clean the Scanner.
Check and adjust the paper feed.
See Related Information: Correct the Paper Feed to Clear Vertical Lines.
Make sure you are loading the document correctly.
See Related Information: Load Documents in the Automatic Document Feeder
(ADF).
See Related Information: Load Documents on the Scanner Glass.
Try using the scanner glass.
See Related Information: Load Documents on the Scanner Glass.
Make sure the document is not skewed on the scanner glass. Reposition the
document and try again.
Suggestions
Make sure the Brother TWAIN or WIA driver is selected as the primary source in
your scanning application. For example, in Nuance
Desktop > Scan Settings > Select to choose the Brother TWAIN/WIA driver.
Try increasing the scanning resolution.
Clean the white bar and the glass strip underneath it.
See Related Information: Clean the Scanner.
Try using the scanner glass.
See Related Information: Load Documents on the Scanner Glass.
Suggestions
Make sure the Removable Disk function is set to on.
If the problem continues, make the following steps:
> Other Problems
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PaperPort 14SE, click
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