Sharp MX-4111N Technical Handy Manual page 60

REPAIR HINTS
SHARPDESK MOBILE (Cont'd)
SharpDesk Mobile is not displayed
ALL within the Windows Store Search
IMAGE SEND
How to scan to Office 365 email from
ALL
Scan to Email fails when using
hotmail.com or outlook.com
MXFX11 Fax dial tone gives busy tone.
After entering multiple destinations
(eg. Email, Fax & Network Folder) for a
single contact and Scan to Email is
executed, the MFP broadcasts the
scanned data to all destination
ALL
addresses (Email, Fax & Network
Folder) for the selected contact.
What is the PDF/A file format
specification when using Image Send?
USB WIRELESS ADAPTOR
Unable to setup or configure WiFi.
MX-EB13 Wireless settings are not available
under Network Settings Menu.
60
Results.
Sharp MFP?
The SharpDesk Mobile application is not displayed
when searched from the Windows Store if your mobile
device's language setting is set to one of the languages
that Sharpdesk mobile does not support.
Change your language to English (US) or English
(Australia) and then re-search.
Check the following settings under Network Settings ->
Service Settings -> SMTP
Primary Server: smtp.office365.com
Port Number: 587
Reply Email Address: ****@onmicrosoft.com
SMTP Authentication: ON
User Name should be same as the Reply Email Address.
Note: IMAP is not supported on the current Sharp MFPs
therefore only SMTP protocol can be used.
The correct port for SMTP with SSL enabled is 587 for
Office 365 email.
As Microsoft will not accept any email that is not
RFC5322 compliant, the sending email must have a
name and valid email address in the header therefore,
when configuring SMTP settings on the MFP, make sure
to add a Name & Email Address in the Default Send Set
menu (under System Settings\Image Send
Settings\Scan Settings).
On some PABX, the line voltage may be low enough for
the machine to think that an external handset is off
hook, stopping faxes from being sent.
Usually this manifests itself as the machine always
having a congestion tone when the speaker button is
pressed . To disable Handset detection, change
soft switch 114 , bit 8
The behaviour of the Address Book has been changed
from July 2011 to only display and select the
corresponding destination for the chosen Image Send
For earlier devices, upgrade the MFP firmware to
v03.00.R1
PDF/A-1a is supported.
To support the MX-EB13, install special ROM version
27.00.R1. After rebooting the MFP, enter SIM26-50
and enable WIRELESS SET (to ON).
SHARP
SSL: ON
Function.
(or higher)