Genetec Technical Assistance Center (GTAC) is committed to providing its worldwide clientele
with the best technical support services available. As a Genetec customer, you have access to the
Genetec Technical Assistance Portal (GTAP), where you can find information and search for
answers to your product questions.
Genetec Technical Assistance Portal (GTAP).
depth support information, such as FAQs, knowledge base articles, user guides, supported
device lists, training videos, product tools, and much more.
Prior to contacting GTAC or opening a support case, it is important to look at this website for
potential fixes, workarounds, or known issues. You can log in to GTAP or sign up at
Genetec Technical Assistance Center (GTAC).
can open a support case online at https://gtap.genetec.com. For GTAC's contact information in
your region see the Contact page at https://gtap.genetec.com.
Before contacting GTAC, please have your System ID (available from the About button in
your client application) and your SMA contract number (if applicable) ready.
For license activations or resets, please contact GTAC at https://gtap.genetec.com.
For issues with license content or part numbers, or concerns about an order, please contact
Genetec Customer Service at email@example.com, or call 1-866-684-8006
If you require a demo license or have questions regarding pricing, please contact Genetec
If you require additional resources other than the Genetec Technical Assistance Center, the
following is available to you:
to communicate with each other and discuss a variety of topics, ranging from technical
questions to technology tips. You can log in or sign up at https://gtapforum.genetec.com.
own office, our qualified trainers can guide you through system design, installation, operation,
and troubleshooting. Technical training services are offered for all products and for customers
with a varied level of technical experience, and can be customized to meet your specific needs
and objectives. For more information, go to http://www.genetec.com/Services.
gtap.genetec.com | Honeywell Galaxy Control Panel Integration Guide 5.2
EN.550.007-V5.2.C4(3) | Last updated: March 11, 2014
or call 1-866-684-8006 (option #2).
The Forum is an easy to use message board that allows clients and Genetec staff
In a professional classroom environment or from the convenience of your
GTAP is a support website that provides in-
If you cannot find your answers on GTAP, you