Troubleshooting - Philips SPEECHEXEC 4.3 Quick Reference Manual

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Troubleshooting

The PC sound system is not functioning
When connected, a SpeechMike or a Digital Pocket Memo will act as USB sound devices. To
configure the sound system of your PC as the default device, click on
Device Properties to open the Windows sound settings. Select
system of your computer as the default selection. Mark the
Cannot connect the Digital Pocket Memo to the PC
Be sure the USB drivers were installed correctly. If the installation of the USB driver was not
completed or the Unknown device detected process was canceled the first time you connected the
Digital Pocket Memo to your PC, proceed as follows:
Connect the Digital Pocket Memo to your PC.
1
Click on Start > Settings > Control Panel > System > Device
2
Look for an unknown USB device in the list.
3
Select the Unknown Device
4
Click OK and close the Control Panel window.
5
Disconnect the Digital Pocket Memo and reconnect it.
6
The Add New Hardware Wizard
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on the screen. When the wizard detects the driver (USB Mass Storage Device), click
copy the driver to your computer.
On the last page of the wizard, click
8
Drive letter conflict with the Digital Pocket Memo
When installing the Digital Pocket Memo on a PC with Windows XP, the operating system au-
tomatically assigns a drive for the Digital Pocket Memo. This drive appears as a removable disk in
Windows Explorer. Sometimes the drive letter assignment for the Digital Pocket Memo conflicts
with an existing drive letter mapping; this is why the Digital Pocket Memo cannot be seen in
Windows Explorer and SpeechExec displays the status as DPM (disconnected).
Solution: Map all network drives starting with drive letters Z, Y, X (in reverse alphabetical
order).
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and click Remove.
will open automatically. Click Next. Follow the instructions
Finish to complete the installation.
Settings > Sound and Audio
Audio and choose the sound
Use only default devices
Manager.
option.
Next to
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