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Topics:
•
Receiving automated support with SupportAssist
•
Contacting Dell
•
Documentation feedback
•
Accessing system information by using QRL
Receiving automated support with SupportAssist
Dell SupportAssist is an optional Dell Services offering that automates technical support for your Dell server, storage, and networking
devices. By installing and setting up a SupportAssist application in your IT environment, you can receive the following benefits:
•
Automated issue detection — SupportAssist monitors your Dell devices and automatically detects hardware issues, both proactively
and predictively.
•
Automated case creation — When an issue is detected, SupportAssist automatically opens a support case with Dell Technical Support.
•
Automated diagnostic collection — SupportAssist automatically collects system state information from your devices and uploads it
securely to Dell. This information is used by Dell Technical Support to troubleshoot the issue.
•
Proactive contact — A Dell Technical Support agent contacts you about the support case and helps you resolve the issue.
The available benefits vary depending on the Dell Service entitlement purchased for your device. For more information about
SupportAssist, go to Dell.com/SupportAssist.
Contacting Dell
Dell provides several online and telephone based support and service options. If you do not have an active internet connection, you can find
contact information about your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and product, and
some services may not be available in your area. To contact Dell for sales, technical assistance, or customer service issues:
1
Go to Dell.com/support.
2
Select your country from the drop-down menu on the lower right corner of the page.
3
For customized support:
a
Enter your system Service Tag in the Enter your Service Tag field.
b Click Submit.
The support page that lists the various support categories is displayed.
4
For general support:
a
Select your product category.
b Select your product segment.
c
Select your product.
The support page that lists the various support categories is displayed.
5
For contact details of Dell Global Technical Support:
a
Click
Global Technical
b The Contact Technical Support page is displayed with details to call, chat, or e-mail the Dell Global Technical Support team.
106
Getting help
Support.
Getting help
9
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