Samsung Xpress M267x Series User Manual page 163

Printing quality problems
Condition
Loose toner
Character voids
A
Horizontal stripes
• Clean the inside of the machine (see "Cleaning the machine" on page 89).
• Check the paper type and quality.
• Remove the toner cartridge and then, install a new one (see "Replacing the toner cartridge" on page 80).
If the problem persists, the machine may require repair. Contact a service representative.
Character voids are white areas within parts of characters that should be solid black:
• If you are using transparencies, try another type of transparency. Because of the composition of transparencies, some character
voids are normal.
• You may be printing on the wrong surface of the paper. Remove the paper and turn it around.
• The paper may not meet paper specifications.
If horizontally aligned black streaks or smears appear:
• The toner cartridge may be installed improperly. Remove the cartridge and reinsert it.
• The toner cartridge may be defective. Remove the toner cartridge and install a new one (see "Replacing the toner cartridge" on
page 80).
If the problem persists, the machine may require repairing. Contact a service representative.
Suggested solutions
310
6. Troubleshooting