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Summary of Contents for Polycom CX200
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Page 1: User Guide
User Guide ® for the Polycom CX200 Desktop Phone September, 2007 Edition 1725-31004-001 Rev. A... - Page 2 As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.
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Page 3: About This Guide
Microsoft Office Communications Server 2007, and your network is correctly configured. As well, read the Parts List Safety Notices sections in this guide before you set up and use the Polycom CX200 desktop phone. This information can also be found at http://www.polycom.com/support/voicedocumentation/. - Page 4 User Guide Polycom CX 200 Desktop Phone...
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Page 5: Table Of Contents
Assembling Your Polycom CX200 Desktop Phone ....1–3 Features of Your Polycom CX200 Desktop Phone ....1–4 Before You Use Your Polycom CX200 Desktop Phone . - Page 6 User Guide Polycom CX200 Desktop Phone Audio ............3–3 Microsoft Office Communicator 2007 .
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Page 7: Microsoft Office Communicator 2007
Your computer also needs to be running Windows XP Service Pack 2 or Windows Vista. No additional device drivers or software are required to use your Polycom CX 200 desktop phone. High definition audio for best possible voice calls... -
Page 8: Parts List
User Guide Polycom CX200 Desktop Phone Parts List The following components are included in your Polycom CX200 package: • • • Check this list before installation to ensure that you have received each item. If you are missing any items, contact your system administrator. -
Page 9: Assembling Your Polycom Cx200 Desktop Phone
1. Connect one end of the phone cord to the handset and the other end of 2. Connect the headset (optional) to the headset jack on the back of the A list of supported headsets is available in the Voice section of Polycom’s Support web site at http://www.polycom.com/support/voice/. -
Page 10: Connecting The Polycom Cx200 Desktop Phone To Your Computer
The features of the Polycom CX200 desktop phone are: 1. Speakerphone Key—Allows for hands-free communication during calls. 2. Status Indicator—Indicates Polycom CX200 is on (LED off) or off hook 3. Message Waiting Indicator—Indicates that there are new unheard 1 - 4 on your computer. -
Page 11: Before You Use Your Polycom Cx200 Desktop Phone
Configuring Microsoft Office Communicator 2007 for Polycom CX200 Desktop Phone Before using your Polycom CX200 desktop phone, you must verify that the Microsoft Office Communicator 2007 audio settings are properly configured to route incoming and outgoing voice to and from your Polycom CX200. -
Page 12: Usage Guidelines
1 - 6 If you want ringing and other sounds made by your computer to output from the Polycom CX200 earpiece, select the Polycom CX200 to be the device for the Sounds setup page. Otherwise ensure that your PC sound output device is selected. -
Page 13: Using The Basic Features Of Your Polycom® Cx200 Desktop Phone
Polycom CX200 Desktop Phone Your Polycom CX200 desktop phone is designed to be used like a regular handset, but you place calls using the Microsoft Office Communicator 2007 client window. Calls may be answered using the phone or the Microsoft Office Communicator 2007 client window. -
Page 14: Placing A Call
To troubleshoot issues with the phone, refer to Polycom® CX200 Desktop Phone This guide only describes how to use the Polycom CX200 desktop phone with Microsoft Office Communicator 2007. For more information on how to use Office Communicator 2007, refer to your Microsoft documentation. -
Page 15: Answering A Call
When the notification pop-up appears, you can answer the call with the Polycom CX200 desktop phone or with Microsoft Office Communicator 2007. To take any other action, perform those actions on the Microsoft Office Communicator 2007 client window. -
Page 16: Ending A Call
User Guide Polycom CX200 Desktop Phone Ending a Call To end a call: Muting the Microphone During a call, press the Microphone Mute key. The LED on the key indicates that the other party cannot hear you. Microphone mute applies to calls using the handset, headset, and speakerphone. -
Page 17: Putting A Call On Hold
The configuration can be changed by your system administrator. Speakerphone volume settings will be maintained across calls. Using the Basic Features of Your Polycom® CX200 Desktop Phone Press the Hold soft key in the Microsoft Office Communicator 2007 window. -
Page 18: Using Voice Mail
User Guide Polycom CX200 Desktop Phone Using Voice Mail Your voice mail is saved in a centralized location and may be accessed from your phone. The presence of new voice mail messages is indicated by a Message Waiting Indicator on the Polycom CX200. -
Page 19: Power And Startup
Troubleshooting Your ® Polycom CX200 Desktop Phone This chapter presents problems, likely causes, and corrective actions. Problems are grouped as follows: • • • • • If you still need assistance, contact your system administrator. Power and Startup Controls, Making and Receiving Calls... -
Page 20: Power And Startup
User Guide Polycom CX200 Desktop Phone Power and Startup Symptom There are power issues. The handset appears to be fine, but there is no interaction between the handset and the Microsoft Office Communicator 2007 client. Controls, Making and Receiving Calls... -
Page 21: Access To Systems
There is no audio on the headset. Pressing the Speakerphone key has no effect. The sound still comes out of the handset earpiece. Troubleshooting Your Polycom® CX200 Desktop Phone Problem The Polycom CX200 desktop phone is not in active state. Problem Your Microsoft Office... -
Page 22: Microsoft Office Communicator 2007
User Guide Polycom CX200 Desktop Phone Microsoft Office Communicator 2007 Symptom The Microsoft Office Communicator 2007 client is not working properly. 3 - 4 Problem There may be problems with the Microsoft Office Communicator 2007 client software or with Microsoft Office Communications Server 2007. -
Page 23: Safety Notices
Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copyright or other notices. - Page 24 Replacement products or parts may be new or reconditioned. Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package.
- Page 25 WARNING Electrical Safety Failure to properly set up, use, and care for the Polycom CX200 can increase the risk of damage to the Polycom CX200, or possible serious injury. To ensure personal safety, this product must be used with NRTL Listed (UL, CSA, ETL, etc.), and/or CE marked Information Technology equipment.
- Page 26 User Guide Polycom CX200 Desktop Phone Safety Notices - 4...
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Page 27: Index
2–5 microphone muting 2–4 Microsoft Office Communicator 2007 1–5 parts list 1–2 phone location 1–5 placing calls 2–2 Polycom CX200 adjusting volume 2–4 answering calls 2–3 assembling 1–3 calls, on hold 2–5 connecting to computer 1–4 ending calls 2–4 features, list of 1–4... - Page 28 User Guide Polycom CX200 Desktop Phone troubleshooting audio problems 3–3 controls problems 3–2 power and startup problems 3–2 system problems 3–3 usage guidelines 1–6 USB connection 1–4 useful phone tips 1–6 voice mail 2–6 volume, adjusting 2–4 Index – 2...
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