Before you call for service, review this list. It may save you time and expense. The list includes common
occurrences that are not the result of defective workmanship or materials in this appliance.
Entire cooktop does
Cooktop turns OFF
Cooking Zone does
not heat food (Power
level is flashing).
Cooking Zone does
not heat food.
Cooking Zone heats
food too hot or not
Food does not heat
Poor cooking results.
Cooktop Zone Control
displays C and
displays a 3 digits
BEFORE YOU CALL
House fuse has blown or circuit breaker has tripped. Check/reset breaker or replace fuse. If
the problem is a circuit overload, have this situation corrected by a qualified electrician.
Make sure household electrical circuit breaker is ON and that power is properly supplied to
Service wiring is not complete. Contact installation agent or dealer.
Electrical power outage. Check house lights to be sure. Call your local electric company for
Cooktop internal heat sensor has detected high temperatures inside the appliance. Be sure
the appliance vent holes are not blocked. Refer to the Installation Instructions supplied
with the cooktop for more detailed cooktop installation information.
No cookware was placed on the Cooking Zone, or the cookware material type is incorrect
for Induction Cooking.
Cookware bottom not large enough for Cooking Zone.
Cookware is warped or in poor condition.
Cookware is not centered on Cooking Zone.
Cookware resting on cooktop trim or does not rest completely on cooktop surface.
No power to the appliance. Check steps under "Entire cooktop does not operate" in this
Incorrect Cooking Zone control setting. Make sure the correct control is ON for the Cooking
Zone being used.
Incorrect power level setting. Adjust the power level setting higher or lower and refer to
recipe for guidance and adjust accordingly.
Lightweight or warped pans were used. Be sure to use good quality cookware.
Use only flat bottom, evenly balanced medium or heavyweight cookware. Heavy and
medium weight pans heat evenly. Because lightweight pans heat unevenly, foods may burn
Adjust Cooking Zone power level setting until the proper amount of heat is obtained.
Many factors affect cooking results. Adjust the recipe's recommended power levels or cooking
Cookware is too lightweight or warped. Use heavier quality cookware so foods being
prepared may cook more evenly.
Induction Cooktop main control has detected a fault or error condition. Try turning electrical
power supply OFF and back ON to cooktop in order to reset Cooktop main controls. If
fault recurs, record fault number and turn power supply to Cooktop OFF. Call service for
(Solutions to Common Problems)