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Maintenance
Batteries
The AutoAlert Help Button has a non-rechargeable battery that can only be replaced at the
factory.
The battery in the AutoAlert Help Button should last for approximately 17 months. The
AutoAlert Help Button will send a low battery signal to Lifeline when there is approximately
30 days of battery life remaining. Lifeline will contact you to arrange for a replacement.
To conserve battery power for Help Calls, the sensors that are used to detect falls will be
shut down when there is approximately 10 days of battery life remaining. During this time, the
AutoAlert Help Button will not be able to detect falls but will continue to function as a Help
Button that you can press if needed.
Equipment Service
The Communicator and the AutoAlert Help Button are manufactured to high quality standards.
Philips Lifeline equipment can only be factory-serviced by Philips Lifeline. For information on
obtaining service or repairs, please call Lifeline.
For assistance, call 1-800-635-6156 in the U.S. and 1-800-387-1215 in Canada.
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