Troubleshooting - Causes And Corrective Measures - Bosch Active Plus User Manual

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Once the eBike battery is fully charged, the LEDs extinguish
immediately and the on-board computer is switched off. The
charging procedure is terminated. The charging state can be
displayed for 3 seconds by pressing the on/off button 10 on
the eBike battery.
Disconnect the charger from the main power supply and the
battery pack from the charger.
When disconnecting the battery pack from the charger, the
battery pack is automatically switched off.
Note: If you have charged on the bike, carefully close the
charge socket 6 with the cover 7 after the charging procedure
so that no dirt or water can get in.
If the charger is not disconnected from the battery after
charging, after a few hours the charger will switch itself back
on, check the charging state of the battery and begin the
charging procedure again if necessary.
Troubleshooting – Causes and Corrective
Measures
Cause Corrective Measure
Two LEDs of the battery
pack flashing
Battery pack defective Refer to an authorised bicycle
dealer.
Three LEDs of the battery
pack flashing
Battery pack too warm or Disconnect the battery from
too cold the charger until the charging
temperature range has been
reached.
Do not connect the battery
pack to the charger until it has
reached the allowable charg-
ing temperature.
No LEDs flashing (one or
more LEDs will remain per-
manently lit depending of
the state of charge of the
eBike battery).
The charger is not charging. Refer to an authorised bicycle
dealer.
Bosch eBike Systems
Cause Corrective Measure
No charging procedure possible (no indication on
battery pack)
Plug not inserted correctly Check all plug connections.
Contacts of battery pack Carefully clean the contacts
soiled of the battery pack.
Socket outlet, cable or Check mains voltage, have
charger defective charger checked through
bicycle dealer
Battery pack defective Refer to an authorised bicycle
dealer.
Maintenance and Service
Maintenance and Cleaning
If the charger should fail, please refer to an authorised bicycle
dealer.
After-sales Service and Application Service
In case of questions concerning the charger, please refer to
an authorised bicycle dealer.
For contact data of authorised Bosch eBike dealers, please
refer to www.bosch-ebike.com
Disposal
Battery chargers, accessories and packaging should be
sorted for environmental-friendly recycling.
Do not dispose of battery chargers into household waste!
Only for EC countries:
According to the European Directive
2012/19/EU on waste electrical and electronic
equipment and its transposition into national
law, chargers that are no longer usable must be
collected separately and sorted for environmen-
tal-friendly recycling.
Subject to change without notice.
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