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TG2130_2132.book Page 28 Tuesday, July 11, 2006 11:06 AM
Useful Information
Problem
The handset does not
display the caller's name
and/or phone number.
I cannot dial the phone
number edited in the
caller list.
Answering system
Problem
I cannot listen to
messages from a remote
location.
The unit does not record
new messages.
I cannot operate the
answering system.
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For assistance, please visit http://www.panasonic.com/phonehelp
Cause/solution
L You have not subscribed to Caller ID service. Contact
your telephone service provider to subscribe.
L If your unit is connected to any additional telephone
equipment such as a Caller ID box or cordless
telephone jack, disconnect the unit from the equipment
and plug the unit directly into the wall jack.
L If your unit is connected to a telephone line with DSL
service, we recommend connecting a noise filter
between the base unit and the telephone line jack.
Contact your DSL provider for details.
L The name display service may not be available in some
areas. Contact your telephone service provider for
details.
L Other telephone equipment may be interfering with this
unit. Disconnect the other equipment and try again.
L The caller requested not to send caller information
(page 18).
L If a call is being transferred to you, the caller information
is not displayed.
L Generally, caller information is displayed from the 2nd
ring.
L The phone number you dialed might have an incorrectly
edited pattern (for example, the long distance "1" or the
area code is missing). Edit the phone number with
another pattern (page 19).
Cause/solution
L A touch tone phone is required for remote operation.
L Enter the remote code correctly (page 23).
L The answering system is off. Turn it on (page 23).
L The message memory is full. Erase unnecessary
messages (page 21).
L If you subscribe to the Voice Mail service, messages
are recorded by the telephone service provider not your
telephone (page 23).
L Someone is operating the answering system.
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